AN INCH MAKES ALL THE DIFFERENCE ?

[punkwroc77]

This is part of the description from a recent item I sold. The buyer , whilst not accepting returns or offers for their own sale items and having a lot of very non specific buy at your own risk descriptions in their own listings, haggled with me over a few pence and ended up getting the item for nearly 50% off asking price.

This was what I said in the description - 

"THIS IS NOT AN ORIGINAL 1970'S SHIRT. THIS SHIRT IS NOT VINTAGE.

COLLAR IS ABOUT 16"

PIT TO PIT IS ABOUT 23"

LENGTH IS ABOUT 33"

THERE IS A SLIGHT TAIL BUT IT IS NOT A FULL ON TAILED SHIRT.

AS SHIRT HAS BEEN CUSTOMISED HAND WASH ONLY.

ANY QUESTIONS PLEASE MESSAGE."

Within an hour of delivery I got a message from Buyer that they wanted to return the shirt. And the reason given  was - 

"Return reason

Doesn't match description or photos

Comments

Seller stated 23" pit to pit, but actual item is 22" pit to pit."

In the description I said that the pit to pit size was "ABOUT" 23" which in my opinion and my understanding of the word means "Not Exactly". If you asked a shop keeper how much it would be if you ordered a Book and they said about £20 would you have any cause for complaint of it turned out the book would cost £22 ?.

At no point in the description did I say the sizes given were exact.

2nd hand Clothing can be difficult to get exact sizes as it depends on how you lay the item down,which way the seams are,stretchy material,distortion of material through washing  etc etc which is why I described the shirt the way I did. I'd expected anyone interested to ask me if they were unsure about the size.

Buyer messaged me numerous times about price but not once did they question the sizes or ask about the sizes ?.

I did accept the return as I did not want the hassle of challenging it. It still means I am having to pay out on 2 postage costs  over £15 in total on an item I'd reduced from £65 to £35 incl RM Next Day Post  for the buyer.

I do not even think that it would have made any difference if I had said "Pit to Pit is Approx' 23" " because buyer clearly did not read the description and was more interested in knocking the price down.

Opinions on this please ?.

Thanks.

[edwardian-dreams]

If they were so exact about their required measurements they would have asked you in a message what does “about “mean…please measure it exactly

many clothes sellers put approximate measurements..and if buyer needs more info it’s up to them to ask not for you to get our your millimetre gauge tool 

yes they are pulling a fast one 

opinion is it’s a silly buyer for won’t of a more true word 

best to put down to experience and block 

[barry.110]

As they opened a doesn’t match description case you couldn’t really challenge it anyway, all you could do is what you did accept the return request and issue a label. Though I hope you haven’t refunded them yet if you haven’t got the shirt back yet. When you do get it back just refund, relist and move on, don’t stew over it.

One bit of advice I would give is when you list any clothing as well as adding the sizes in the description I would also lay the item on a flat surface and photograph the item with a measuring tape showing the size as well.

As for the question in the title of this thread “AN INCH MAKES ALL THE DIFFERENCE ?” I would say you would have to ask the wife, the only thing is I’m not married. 🤣

[jckl1957]

'Annoying reasons for returns' is, unfortunately, one of the 'features' of selling on here.

My last return was for a lovely pair of super smart clip-on earrings that I bought secondhand in the 1980s.

The reason for return was 'they were listed as vintage but they are not vintage'.

Even if 'vintage' is subjective, Ebay have 1980s as a category in vintage jewellery.

The buyer sent a picture of some tatty, tarnished, rusty clip-on earrings to show me what vintage earrings look like.

Was I irked?  Yes I was.

Did i accept the return?  Yes i did.

I blocked the buyer from returning and I did report them for abusing the MBG - first time in 20 years.

[edwardian-dreams]

Vintage is from 20 years plus o,d ergo buyer was ignorant