Technical issue affecting Simple Delivery Evri Ship-to-Store labels.

[cmtr29]

Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread). 

I have just been to a parcel shop to drop off two parcels however upon scanning the first QR code received an error message on the screen to advise that the code was invalid, possibly because the label has already been used. 

upon checking my emails I received an email from eBay at 1550 this afternoon which said

”

We’re writing to let you know that we are currently experiencing a technical issue affecting Simple Delivery Evri Ship-to-Store labels.

You’re receiving this email because you recently generated one of these labels.

• If you haven’t yet dropped off your parcel at an Evri drop-off location, please hold off for now and wait for further communication from eBay.”

Firstly I am not sure what they mean by ship to store labels, as the item is being delivered to someone’s house, But nonetheless, I have checked and yes, it is not working. 

Secondly I’m wondering is there any resolution to this in sight as I’m soon going on holiday? Therefore if the issue is not fixed by Thursday I will be unable to dispatch the item for two weeks.

And finally why our buyers not being advised by eBay officially that there is an issue with labels. I have taken it upon myself to message the two buyers but both of them have replied seemingly highly suspicious of my intentions given that there is no evidence of this system outage on the eBay website nor on any news website

[play-retro-uk]

I'm worried now to be honest, why aren't ebay taking more of a positive action on this? It's reasons like this people are going to Vinted and Etsi

[play-retro-uk]

Has anyone had any updates?

[martian_sunrise]

No more general updates - the last I received was on Wednesday 22nd i.e. the one that provided links for regenerating Evri labels for ship-to-store parcels.

But I did have a chat session with CS on Friday as I wanted confirmation that it was ok to regenerate labels (my first return was due to arrive that day). The response was "I would like to share that our team has now resolved the issue for you and the label can now be generated to ship the item".

I don't know why they couldn't explicitly say they had fixed the error in the Wednesday email, which was somewhat vaguely worded. Anyway, I've posted the parcel again and the buyer will hopefully be able to collect their parcel at last (effectively a week later than expected).

It would have been better for customer relations if we had received a more fulsome apology, or any apology at all come to that. The wording has always been focused on saying that sellers won't be penalised and feedback scores won't be affected, rather implying that it's been our fault and they're letting us off. I think Ebay have behaved disgracefully towards sellers in particular with this particular episode - mushroom management at it's finest...

[cw_186]

Just finished an online chat with eBay and it seems like the issue has been resolved though it might be best confirming this for yourselves.

Conversation-

I have reviewed the details and now the issue has been resolved so you can go ahead and ship the item.

Dipak

If any order is returned to you then you can purchase the label outside the eBay and ship the item we will refund the charges to you.

Dipak

Also, for the new item which you have sold in that you can generate the label ship the item there will be no issue.

Dipak

Rest assured, due to this issue your account won't be impacted we will keep you protected in this as this issue due to prepaid label.

Dipak

Steve

[thrifty-girl-25]

Wow that’s a very good point that I hadn’t picked up on until now - I’ve just re-read the emails and there is no apology at all! They really are quite infuriating aren’t they. Very much removing themselves from any accountability.

[martian_sunrise]

Yes, it's a very cynical attitude all too common in business today - protect the brand at all costs, never apologise, deflect attention elsewhere. They either think we're too stupid to notice or don't care if we do, or maybe both. But this sort of attitude erodes customer loyalty and confidence - if a better service is available elsewhere then they'll lose customers.

They've also managed to limit coverage in the press as well - I haven't seen any mention at all of this technical issue.

[boosh_3969]

Their reputation is already atrocious.  Three days ago they were voted the UK's worst delivery company for the third year running.