Simple delivery or silly delivery

[annemann-2009]

Ok

Private seller

No printer

Unable to go to post office

Being forced to use the eBay app and their new "simple delivery"

According the the Help page, I would be able to arrange a collection from RM and THEY WOULD BRING A LABEL

but have just been told by an operative that this is not the case. And they'll just come to collect. 

There were no boxes to tick to say bring a label.

Obviously you can via the RM app. 

So now that means, I can no longer sell my stuff on here. 

Resist the urge to tell me to buy a printer. That's not the point. If someone couldnt afford to do so, they'd be stuffed.

What a ridiculous rules. And obvious that eBay hasn't done any user testing/gap analysis on this new "simple" method.

[**peaseblossom**]

When your item is sold you generate the QR code on eBay and then you can book collection on the Royal Mail website.   More info:
https://www.royalmail.com/collection
If you don't have a printer just select their "Bring my label" option when booking your collection online or via their app, and your postie will bring your labels to you.

Also when listing remember to opt out of using Evri so the buyer has to select RM - here:
https://www.ebay.co.uk/ship/prf

[annemann-2009]

Him that's not what the eBay instructions say. How do you generate the qr code in the eBay app please?

[**peaseblossom**]

You buy a postage label through the app and select the QR code option.  Then it's sent to your email address or via the item order details.

[annemann-2009]

Which app? eBay or RM?

eBay instructions say this, and I did it all through the eBay app 👍

Instructions on eBay app say this (which i did):

Booking a collection

If you have a Royal Mail label, you can book a collection on eBay. Royal Mail can then collect your item and also bring the label for you if you don't have a printer. You'll need to book the collection before you create your prepaid label. Here's how:

1. Go to Orders in My eBay.

2. Select the order you'd like to book a collection for.

3. Select Get prepaid label.

4. Choose the date for the collection.

5. Select Book collection.

[**peaseblossom**]

You get the postage on ebay and then book the collection with RM.

[annemann-2009]

Not true. You can book the collection via eBay app. That's how I did it. 

Inputting the tracking number into the RM app lets you also book a collection for 30p but not with an option to bring a label.

[annemann-2009]

My hope is, when they come to collect Tuesday they'll bring a label by default, as it defaults to that on the RM app. Will report back. 

[annemann-2009 · Accepted solution]

UPDATE

postie turned up, no label

He showed the machine to confirm no notification to print one

Reported to eBay who said they'd message another team and to arrange a new label and collection.

In the meantime, I've sold something else and will have the same problem.

Thanks eBay.

After I've sold and posted these two things, think I'll be shutting down my account and look elsewhere. Facebook or something...

[nixbarchetta]

EBay have been supposedly sorting the bring my label option for the last 3 months! Why is it taking them so long? Amazon can do it, so it is possible. I had to return something to them this week, I selected Royal Mail and bring my label. Postie collected next day with a label. Come on eBay!