Simple delivery label not accepted at the Post Office

[alx1329]

I just tried to drop off a simple delivery package at two different Post Offices but they would not accept it.  They said i must have put wrong weight/size but I haven't, it is the correct weight/size.  has something gone wrong?  Thanks

[tressygirl]

Yep, others are having the same issue today, many reports of this coming through, you are not alone.

Some are reporting  this to CS,  and being told they would be sent a new label!    Hmmm!   Personally,  with the seemingly hundreds of cases which would need to be dealt with,  I wouldn't solely rely on this to happen.

Seems for the time being, the answer is to either buy your own postage label through Royal Mail / Post Office,  or try again later for an SD label.

Then, for the unused label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@alx1329 

[brainuk]

They are having trouble with the QR codes for Tracked 48 today.

[alx1329]

Thanks for your reply,  yes the buyer has already paid for the label.    If I just pay again at the Post Office for another £3 Postage label, it barely makes it worth selling this low cost item.   I don't think Ebay will reimburse me, even though it seems to be a system error either at Ebay or the Post Office. 

I managed to speak to Ebay & all they can say is the matter will be refered to another department. 

I will just take it to the Post Office again on Monday & hope it works. ! 

[tressygirl]

eBay reimburse the person who paid for the unused label.

Hence:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@alx1329