Simple delivery is rubbish

[lindapoacher]

I have spent the morning trying to post an item I have sold.  I have no printer and am unable to use the new eBay app on my phone as the phone is to old!  So I cycled to the local village post office to be told that they are not accepting eBay parcels.  I have an iPad where I can use the eBay app and pressed button for a QR code it came up with Evri code QR.  I scrolled down hoping to see Royal Mail QR code but to no avail.  I then took a photo of the QR code on my phone.  Not being able to pop to the local post office I then had to get in my car drive 3 miles look for a parking space, pay for a parking ticket and walk to a mini market to post the parcel with Evri when I had listed Royal Mail.  This Simple Delivery is anything but simple!  It discriminates against people living in rural areas, those with no printers and is not helping to keep local post offices in business.  PLESE DO A U TURN - IT ISNT FIT FOR PURPOSE!!!!  I was quite happy wrapping and addressing my parcels and paying postage to my local post office.

[sebastian4ever]

It is an utter s++t show.

[michauk_xsyi8rq]

100% agree-called Simple but far from-E-Bay board meetings must offer a bottle of bubbly to whoever can come up with the most stupid, complicated and seller-hurting idea!!  I can only assume that E-Bay will refund me for my diesel to the P.O or parcelshop, bubble wrap etc.  Sack the current board and put Mr. Bean in charge-he could not do any worse!!

[lardzeppo]

Could not agree more. A complete shower of *bleep* at the top of eBay. Maybe it’s a deliberate plan to get rid of the small sellers. If so it will work. I’m out when my 300 listings for this month are used up before next Tuesday 

[brainuk]

Just a quick question in case I am being stupid. I have been away for a few days and put my "Going Away" option on and expected all hell to break loose when I came back.

I use a PC and I always sell my items with Free Postage. I have just listed a few items, and the Search Advanced Options is still there for me to pick RM Tracked 48. Does anyone actually know if that is going to disappear in 3 days time?

[chairry]

ebay want to control all aspects of the sale, but are rubbish at doing it. So we end up having to offer a worse and worse service to anyone who buys

we soon loose the ability to send how we want to and will be restricted to fewer options that ebay decide to let us use 

just let us ship the way we want to ebay!!!

[underpinned]

In Simple Delivery you don't list with Royal Mail or Evri. You just list. Maybe you misread when you thought you listed with Royal Mail?

When you sold the item, the label print page + the email should be quite clear it was for Evri, not Royal Mail?

You can opt out of certain couriers. So if you don't like Evri, you can turn them off and keep Royal Mail in My eBay > Account > Postage preferences, or direct link at https://www.ebay.co.uk/ship/prf  However, it will only take affect going forward. Granted this page could probably be easier to get to / know about.

 

If it's impossible for you use Evri for this order, then you might need to contact customer services?

 

[hot**chile]

Great info, but does not really work for me

Happy to use EVRI so cheaper bulky items like books but wouldnt trust them with anything over £20

We need the ability to make courier selection at the item level

[underpinned]

Happy to use EVRI so cheaper bulky items like books but wouldnt trust them with anything over £20

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As far as I know, with Simple Delivery, since it's tracked - you're fully covered as a seller (and also as a buyer). If the item gets lost or damaged, seller still gets paid full amount, buyer gets refunded, buyer can't leave negative review.

In those cases it's eBay and Evri that lose out, so it's in their interest to get it right - I'm sure eBay will be able to go to Evri with a report of how many items get lost/damaged, and highlight that to them.