Sending 7 sold items to the one person/address

Hi,

 

I have just purchased my own label from my Evri account to send 7 purchased items to the same address, but there is no way of recording these items as dispatched, how do I do this without using the prepaid label system which I do not want to use because I have refunded the person some of the postage money.

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Sending 7 sold items to the one person/address

If these were all purchased separately, and you are now posting them together,  because there is a tech issue with combining postage there is no way to mark the items as dispatched , especially if you did not use eBay's Special Delivery label, then none of the items can be marked as dispatched , and you'll have to wait a minimum of 14 days for those payouts to be released.

 

I'm presuming the items have already been posted?

 

If not, then  the best way forward would be to cancel all items, of course,  with the buyer's acceptance, and explaining the reason.  Relisting them as one item, so there's one  important tracking number, one postage price. Ensure any message to your buyer makes it very clear the reason why the items are being cancelled,  that they are to be relisted on eBay again,  for the buyer to buy, leave no room for doubt that this is Not an off eBay sale.

 
Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible.
 
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Sending 7 sold items to the one person/address

Were they simple delivery - with the buyer paying postage? If so,

  • you didn't/won't receive the buyer's postage payments, so will lose the refund amount.
  • the buyer will (should) automatically receive a refund of the postage amounts they paid, after about 30 days - as the labels will be unused.
  • another member says they can update tracking on this page, after generating the Simple Delivery label https://www.ebay.co.uk/sh/ord/?filter=status:ALL_ORDERS
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Sending 7 sold items to the one person/address

Thank you for all the help everyone, I lost out in the end on these sales because I had no idea what to do. In the future I will do it differently because of the good advice I’ve been going Ben. Thank you everyone👍😊

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