09-08-2025 12:22 PM
Hi,
I have just purchased my own label from my Evri account to send 7 purchased items to the same address, but there is no way of recording these items as dispatched, how do I do this without using the prepaid label system which I do not want to use because I have refunded the person some of the postage money.
09-08-2025 12:25 PM
If these were all purchased separately, and you are now posting them together, because there is a tech issue with combining postage there is no way to mark the items as dispatched , especially if you did not use eBay's Special Delivery label, then none of the items can be marked as dispatched , and you'll have to wait a minimum of 14 days for those payouts to be released.
I'm presuming the items have already been posted?
If not, then the best way forward would be to cancel all items, of course, with the buyer's acceptance, and explaining the reason. Relisting them as one item, so there's one important tracking number, one postage price. Ensure any message to your buyer makes it very clear the reason why the items are being cancelled, that they are to be relisted on eBay again, for the buyer to buy, leave no room for doubt that this is Not an off eBay sale.
09-08-2025 7:20 PM
Were they simple delivery - with the buyer paying postage? If so,
12-08-2025 10:07 PM
Thank you for all the help everyone, I lost out in the end on these sales because I had no idea what to do. In the future I will do it differently because of the good advice I’ve been going Ben. Thank you everyone👍😊