Royal Mail unable to deliver to Global Shipping Centre GSP

[pcshop21]

Hello, I sent a few items to the Global Shipping Centre and for one of them the Royal Mail tracking says they were unable to deliver to the address! All others were delivered on the same date. The service used is Tracked 24 with proof of delivery. Tracking says they'll attempt again the next day and after 3 days they still haven't attempted to deliver the parcel and there are no updates to the tracking. 

Looking at the forum it seems like some deliveries aren't updated correctly? I tried to find a way to contact GSP but I couldn't find a number or contact email. Is there a way to contact them to ask if they've received the parcel or not? I'll be out of the country soon and want to sort this out before I go.

This is what the tracking says: Sorry, we were unable to deliver this item at as the address was inaccessible. We will attempt to deliver your item again on the next working day.

And with the recent changes to the payout eBay is holding the payment until they confirm the delivery. So does this mean they will hold the money indefinitely?

[kat@ebay · Accepted solution]

Hi @pcshop21 ,

Thank you for your post.

In situations where there is no delivery confirmation the funds would be held up to 14 days and then released.

Thank you,

Kat

[pcshop21]

Hello, Is there a way to contact the Global Shipping Centre so they can confirm they've actually received the parcel or not?

The Royal Mail tracking still says they were unable to deliver because they didn't have access! Thanks.

[kat@ebay]

Hi @pcshop21 ,

I'm afraid they don't have support at the Shipping Centre to take contacts. It would be best to reach out to eBay customer support and they can review. Royal Mail and other couriers deliver packages there everyday so it would be unusual for them not to have access. 

Thank you,

Kat

[forestfeline62]

Did you mean the item can't be delivered to the GSP center in uk or do you mean that they can't deliver to buyers address ,if royal mail can't access the buyers home ebay should class this as attempted delivery .This is what the GSP rules say .....

• You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons:
  • A buyer claims an item isn't received or a package is damaged in transit

[pcshop21]

Royal Mail tracking says that they were unable to deliver the item to the GSP centre as it was inaccessible.

This is vey strange since a had a few more parcels that were successfully delivered to the GSP centre on the same day!

I talked to eBay supported and gave them the GSP reference so they could see if they've received the item or not but they said they can't do that.

So if the parcel is somehow lost is eBay responsible for the refund to the buyer? this is all very confusing! I've had many parcels shipped to the GSP centre before and this never happened.

[forestfeline62]

 Contact royal mail and see  what they say ,if you email them they will try and get back to you in 72 hours mon -fri . There is a contact form on their webpage .or if you have a royal mail delivery office /sorting office near you ,go there and see what they say ,the staff at our office here are fantastic really helpful