Royal Mail 2nd Class Mail

[ken9350]

2nd Class Mail is not a reliable means of delivery. I am still waiting for delivery of three different orders, the oldest dating back to 28th of January and the most recent 17th February. I will not purchase anything more via eBay if this is the method of delivery.

[auctionmike1]

If an item hasn't arrived after two weeks, Royal Mail acknowledge it as lost. Only the sender can put a claim in against Royal Mail.

[ken9350]

This is happening far too frequently, eBay should advise sellers not to use this service.

[clearingmyshelves2025]

I send 2nd Class Royal Mail & my items get to buyers very quickly. 

[ken9350]

Well obviously on this occasion it obviously didn’t so please pursue this with Royal Mail to get compensation and give me a refund.

[parsley2003]

The people on here aren't Ebay employees just users like you we can't interfere with whatever orders you are talking about

[fargvs]

You have only 30 days from estimated delivery date given on the eBay order confirmation to open an 'Item not received' case .. Escalate to eBay after 4 complete days for a full refund --- here >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@ken9350  > As a buyer --- Out of time ? --- contact your Bank/Card issuer for Chargeback advice.

[parsley2003]

And mine i'm not ripping people off paying double or treble for tracked for a small value item

[brainuk]

I used to send most of my items by RM 2nd Class Small Parcel at £3.25 and now I send them Fully Tracked 48 through RM. I get much more insurance and it only costs me 14 pence more at £3.39!!

Why wouldn't anyone prefer that?

[parsley2003]

Yes tracked 48 is very good for parcel size but most of my items are letter/large letter. Interesting i have just looked at an Ebay label RM collection cannot collect until Friday when buying direct they collect tomorrow £2.70 large tracked, and they suggest paying another £1.70 for proof of delivery? There's no way i will use Ebay labels

[ed_58611]

I cannot understand why you would wait 5 weeks for a delivery before taking action?

You need to issue a chargeback with your payment provider to recover your outlay for the order of the 28th as you have passed the date by which you should have filed a claim through eBay.

Your second order of the 17th Feb is still within the 30 day period so immediately file an Item Not Received case... follow the link below

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr... 

I would strongly advise that you familiarise yourself with the eBay Moneyback Guarantee, which should go a long way toward the prevention of getting yourself in such a pickle again. Good luck!

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy... 

[wyntersemporium]

For large orders I send 48 too. But use second class for low items. 

[wyntersemporium]

Not used eBay labels for years as when I printed a label out it marked it the same day as sent. Much prefer RM as they collect although have had no collection for the two parcels this week.