Postage refunds

[noegip89]

Hi, I have recently had one buyer purchase multiple items from me but they didn't pay for them all together they did it in separate transactions, I have read the guidance on the eBay help pages but I don't want to have to send multiple parcels when I can just send one! How do I cancel the postage and invoice for just one parcel?

[**peaseblossom** · Accepted solution]

The cost of the unused postage labels will be refunded in 14 days to the buyer if they paid for them.  You will have to wait 14 days for the payments of the now untracked items to be released.

The alternative would be to cancel/refund the transactions with the buyer's agreement and relist with items on one listing and a single postage cost for the buyer to buy and pay again.

[noegip89]

Thanks, these are the first items I've sold since the postage changes