I had this issue yesterday. I had selected collection and even though the label failed I still got confirmation from Royal Mail for the booked collection. So I had a collection but no matching label or eBay tracking. I contact eBay Support who gave me a link to generate the label. Trouble is this created a new label (new tracking number) without collection.
The adviser then suggested I cancel the whole sale, re-list and ask the buyer to purchase again. I said that was a very bad solution. He then said I should directly purchase a new label or book a collection with Royal Mail and eBay would refund the cost. I went ahead and booked the collection for 30p, but the advisor then said he didn't have authority to refund the 30p and I would have to submit a claim for an unused label via the help pages. This seems to be for a completely different scenario.
I was on chat for about an hour. They never provided any advice about the original booked collection with no label. I did manage to cancel that myself via the Royal Mail site.
What a complete shambles!
Hi all,
Just want to confirm that this issue is fully resolved now. If you are still seeing the same error, please clear the caches and cookies of your browser, and then try again.
Thank you,
Marco
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