New Simple Postage Options

[poppyseed5209]

The new Simple Post gives an option to use the cheaper EVRI, as opposed to Royal Mail, which I have used with no hassle for years. On my neighbourhood social media, I lose count of the number of parcels people are either looking for, or have in their possession, which do not belong to them.  I see footage from door cams of drivers dropping parcels over the garden gate into the garden and other bad deliveries, with photos of front doors which do not belong to the buyer. Is anyone else concerned about this? I may have had one lost parcel in ten years via Royal Mail and I much prefer using that service. Comments would be welcome.

[**peaseblossom**]

I feel the same.   I will always prefer RM.   For the moment you can opt out of Simple Delivery during the listing process by selecting Custom Postage.   Then you can put the postal service you want.

[dch2112011]

You should be able to choose RM only and exclude EVRI - this change came in recently, however under SD you are covered by the enhanced seller protection where e bay take responsibility from when your package is scanned as received by the carrier to when it is scanned delivered and if the item is damaged or lost you keep your sales proceeds and ebay cover the buyer - so does it matter who the carrier is ?

ebay also offer feedback protection for SD but you have to contact them so that they can manually asses s the comments

[ruby*ryan]

If you go to Postage Preferences you can switch Evri off. (you can switch either RM or Evri off).
Or use the Custom Postage button and you can choose which service you want.

[sml192]

You can also opt out of using Evri for Simple Delivery in the Postage preferences section of the Seller hub:

[parsley2003]

I have read that unless you allow both options Ebay will charge extra for the one you are using which will put people off buying not sure where i saw that now will try to find it

[sml192]

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@parsley2003 wrote:

I have read that unless you allow both options Ebay will charge extra for the one you are using which will put people off buying not sure where i saw that now will try to find it

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I think you are probably referring to the following sentence in eBay's recent announcement on the subject:

'Please note that excluding carriers might lead to increased delivery costs and could limit the number of potential buyers for your items.' 

https://community.ebay.co.uk/t5/Announcements/Introducing-new-carrier-preferences-for-Simple-Deliver...

[dch2112011]

I think ebay are hinting that if you exclude carriers, the excluded carrier may be the cheaper option thus it may be more expensive for your customer  and this may lead to less people buying because the postal cost will be higher 

Nice peace of ambiguous scaremongering by ebay !

[parsley2003]

Definitely, it pops up if you use the option of removing one

[dch2112011]

It's obviously been a reluctant change based on member  protest - at least they listen but it grates badly so ebay take the opportunity to  point out the perceived negative of removing a cheaper option.

it may have a marginal negative effect for private accounts selling miscellaneous personal items but by the nature of personal items how many sellers are selling identical items, age, condition, colour, model, price to make a few pence on the postal price an issue to compare ? Maybe a buyer refuses to buy an item using RM or Evri but very few in reality.

It may be aimed more at the businesses operating on private accounts who use business postal services from one carrier - maybe ebay should address this and refuse integration for private accounts - that will cause a reaction !

[parsley2003]

I can only use Royal Mail as they collect. I have no transport to get to a post office or drop off and can't walk far. There are a lot of people who use collection. I can get to a post box but it will not take parcels.

[edwardian-dreams]

I’m not sure what all the hassle worry is with simple delivery

you can carry on using royal mail

if you used evri you can carry on doing that 

I’m not sure about other carriers because simple delivery seems to have NO OTHER OPTIONS

[dch2112011]

I don't think SD is the finished article yet, ebay have started with the two biggest carriers in the UK - will others follow quite possibly if they can comply with ebay's requirements and that will depend on volume which if it takes off will be huge.

I agree it should be no hassle for any genuine private seller with the choice and the fact that ebay are taking the responsibility for the package from 1st scan to delivery scan and guaranteeing the seller and buyer do not lose out financially if it is lost or damaged.

[edwardian-dreams]

What eBay requirements?

it’s not as if they’re haggling on price 

the prices are exactly the same as they were with the old system

anyway I’m just being argumentative 

goodnight

ps evri may be the one of the biggest carriers but unfortunately one of the worst 

[dch2112011]

The requirements would be ebay's terms and conditions to be included in SD such as prices, delivery guarantees, refunds - number of postal / collection points, priority handling, refund policies, integration guarantees to think of a few, ebay at the volumes they are able to offer will for sure want different terms than Mr Smith taking one parcel a month to the local shop for collection !

Why RM and Evri - they are possibly the only carriers capable of meeting these conditions and handling the predicted volume.

It matters not what you think of RM or Evri - the delivery responsibility is ebay's and the customer will believe the delivery is ebay regardless of the employer of the driver.

No different than Amazon who everybody thinks is all Amazon's own drivers - nah some are self employed owner drivers - some are Royal Mail, Evri, Yodel, DX and probably many more - Amazon despite their size cannot offer the service without them - of course the volume gives Amazon an advantage with priority - ebay are following suit starting with RM and Evri !

[sml192]

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@edwardian-dreams wrote:

What eBay requirements?

it’s not as if they’re haggling on price 

the prices are exactly the same as they were with the old system 

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The prices eBay are charging buyers may be much the same but they will still have negotiated a significant discount on the price they are paying to the carrier in return for the guaranteed volumes they are giving them. 

[poppyseed5209]

Thank you for your message.

I was panicking and not reading the appropriate information. There's been quite a lot of change, in the last few months, and it throws me out of routine.

Sent from Outlook for Android<>

[poppyseed5209]

Thank you. Being a twit, I didn't realise this option. Yes...Long live the Royal Mail.

[poppyseed5209]

I thought about this. This week, I had one buyer who chose Evri. Sadly, parcels I posted with RM two days after hers have been delivered, and she is still waiting. This is what annoys me about Evri. Hopefully it will get there soon. Thanks for your reply.

[dch2112011]

Well if ebay are good to their word - you aren't at risk of financial loss if the package doesn't arrive.

I understand your caring attitude to your customer and this is to be commended but the new system theoretically divorces you from your instinctive reaction which is more difficut than it seems !