Following the launch of Simple Delivery, we’re excited to introduce the ability to select carrier preferences to give you more flexibility and enhance your selling experience. Please note that this feature is being gradually rolled out and will be live for all eligible sellers in the coming weeks.
Here’s what you need to know:
Available carriers
With Simple Delivery, you have access to two trusted carriers: Royal Mail and EVRi. By default, you’ll be automatically opted in to use both carriers. However, if you have a specific preference because the drop-off location is too far from where you live, you can easily adjust your settings.
How to set your preferences
To customise your carrier preferences, head over to your postage preferences. Under the Simple Delivery settings, you’ll find a toggle next to each carrier. You can choose which carriers to include or exclude based on your needs.
Please note that excluding carriers might lead to increased delivery costs and could limit the number of potential buyers for your items. If you require a collection from your address for all your items, consider selecting Royal Mail only, as they provide collection for Simple Delivery items.
Some things to consider
We will always strive to honour your carrier selections. However, there may be some instances where we are unable to, such as when the weight or dimensions of your item requires a different carrier. In such cases, we may provide a label for a carrier you have chosen to exclude.
Delivery options for buyers
When your buyers reach checkout, they may have the option to select between standard or express delivery. If express delivery is chosen, rest assured that your handling time remains unchanged - express simply refers to the speed at which the item travels through the carrier network.
We hope introducing new carrier preferences will provide you with greater control and convenience in managing your deliveries.
Thank you for selling on eBay.
