I am having issues with items sent 20th October 2025. I have a drop off invoice from the Post Office which is the Evri collection point, but the tracking has not been updated to confirm the drop off. I have spent hours chasing Ebay and received the message below today. One of my buyers has received a request to return the parcel that "has not been sent" and is now confused and annpyed. Is anyone else having the same problem?
I am guessing that the label interface from Ebay to Evri failed due to the AWS outage, so labels arrived at Evri that could not be scanned.
Dear Seller,
We’re writing to let you know that we are currently experiencing a technical issue affecting Simple Delivery Evri Ship-to-Store labels.
You’re receiving this email because you recently generated one of these labels.
If you haven’t yet dropped off your parcel at an Evri drop-off location, please hold off for now and wait for further communication from eBay.
If you’ve already shipped your parcel, there’s no action required at this stage — we’ll update you shortly.
Our technical teams are working to resolve the issue, and we’ll notify all affected sellers as soon as it’s fixed.
Please do not attempt to ship using a different label. Because the buyer selected Ship-to-Store for this order, the carrier requires the correct label to ensure delivery and notify the buyer when their item is ready for collection.
Rest assured, your seller performance and metrics will not be affected by any delays caused by this issue. You won’t be penalised while we work to resolve it.
Kind regards,
The eBay Team
