Complaints about Evri, please stop using them, they may be cheap but they don't deliver

[juicesoundequipment]

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use multiple companies. I have seen complaints about royal mail, Yodel and Evri (Hermes) most recently but to date I have to say that being a small seller and sending up to 11 or 12 packages a day Royal Mail works for us. But buying is a different matter and this is where I join in others by asking why does eBay continue to support a company like Evri, who to us, has failed consistantly to deliver or even when it has finally got to us the delivery is substandard, smashed, broken. I am yet again awaiting a package costing over a 100.00 and being resold as part of another set of items. three days after its last due date its not here and tracking has stopped, you dont know where it is, just the intended date and delivery but marked as delayed. This has happened so many times that now I pre empt and ask sellers not to send via Evri and if they have, as soon as it is delayed I start asking, using all the email address I have for Evri and eBay providing the tracking numbers. It costs me time that I could use elsehwre but this is because out of each three items lost I may actually get one by being quick. Seriously this is how many iotems go missing, get lost, are broken or the lates one is "destroyed" Sellers please understand, using Evri will end up taking a lot more time, cost you more money and probably losing the sale. By the same implication this must be costing eBay, who we know is all about the money, one hell of a lot of money. Evri may be cheap but they dont do the job. The mistake by many sellers is they dont understand that they have a reposnability to ensure the item gets to the buyer and not that it ends when they hand it over to the courier who is only contracted by them to deliver. In our case that contract has been broken many times and has cost sellers time and lost sales while eBay has had to fork out a lot of money in compensation. For us its loss of business, lost sales, while we will never use Evri to send we still have sellers we buy from keen on the "cheap" price and dont realise its false economy.

If you have bad service from Evri please complain, lets raise this profile and either get them to understand that its not about chat bots and automation, its the people they use to deliver, to handle and its obvious they are not motivated. Whats the use in having such a basic tracking and AI when the system just does not know where your package is or where it has been delivered or what to do about it when it is gone...... Somewhere in the ether of Evri.

[sagar_7468]

Yes it's just basically anyone who turns up. They get paid a measly
£1.35/parcel delivered, which is why I imagine it's tempting to throw them
all in a field and mark them delivered rather than drive around rural
properties which are all down bumpy lanes and are miles apart. Some nice
polite guy actually delivered some stuff here last week that was already a
week late. He said he'd done 2 days and wasn't coming back.. just not worth
it after petrol and hassle.

[infohelps]

The fault lies entirely with these huge corporations that put profit before quality and customer service.  My Dad used to say "Pay peanuts, you get monkeys".   And to be fair, I probably wouldn't care how I delivered parcels if I was treated like that.     I wouldn't mind paying a little bit more (as long as I could choose my own service, eBay!) to a company that I knew treated their staff well and prioritised customer satisfaction.  Yeah, I know I'm a deluded dinosaur!!

[pyhamner]

Yes zero hours and non speaking English

[smarts-gaming]

Evri always been great for me. Royal Mail on the other hand, apply everything you just said to them. It depends on your area and who the staff are. 

Out of 15 orders in last month using royal mail, most have taken two weeks to arrive (supposed to be 48 hours!), and 3 have arrived with nothing in them! Ive got negative feedback now because of Royal Mail!

[pyhamner]

Evri just don't care about there service

[juicesoundequipment]

A deluded Dinosaur! Love it! What a wonderful picture, we are all guilty of
wanting cheap when we are paying, but are, as you say, deluded Dinosaurs
when we are receiving a service. There is absolutely no harm in expecting a
minimum service level. Our only problem as a society is that we have let
that Service level drop so low without making a stand and it is harder to
bring it back out of the gutter that it is in now. Someone posted about Non
speaking English, that's not the point a lot of people around the world do
not speak English but they deliver a great service during their work for
which they get (hopefully) a decent wage for and perhaps that is the point.
There are many who do not want to do that delivery job, it does not pay
enough, but want the packages delivered to the highest standard by that
person who is not being paid enough, but someone has to do that work as a
corporate big business has promised us they will and there are lots of
people who have come to our country who want to work. We as a society, do
not readily provide the standards that we expect a person in England (note
I say England as other countries within the UK have different standards)
who are raised in or come to this country to live, work and be part of.
They are not written or displayed for all to see, but each of us has an
ideal to which is a standard that we would all like to believe we live to
in the UK and while we like to think they are set quite high. We do not
have these rules written down or available for others who are coming into
our Country to follow but expect them to know them. Being a Deluded
Dinosaur myself and of some age there was a time when your family,
community, the elders and the local beat Bobby would remind you when you
stepped out of line or did something that did not fit in with the
recognised standards expected within that community. Someone who has come
from a war torn country or a country where bribery is the normal or where
you literally have to fight for everything you have, to get anywhere, has
only lived with this and in our, frankly quite liberal country they don't
deliberately take advantage, but see "opportunities". To them its a utopia
and they don't understand. It is a similar with shoplifting. In this
country we changed from where a shopkeeper kept their wares behind them and
you had a counter between you and the stock. Big corporations found it
cheaper to display the product in the spaces where the public were allowed,
less staff, less wages, less overheads if you pile your stock up on display
in front of your customer, the customer has to chose and then pay for it as
they exit, this then went further where the till was put at the back of the
shop so the shop was open to people to come in, in fact inviting. What do
we expect as a society if we keep putting items on display in a publicly
accessable space and find it a problem when someone who does not follow the
norms of our society will take that item, often its someone who was not
born in this country and does not know the standards in which to live in
the UK but more often its our own, home grown who know there is little or
no retribution for their actions, they were not corrected by thier parent
when little and we no longer hold them to account except in the worst cases
and our own communities in which these people have been born and raised
also no longer hold those people to account and then we expect large money
hungry corporations such as evri whose very business model is based on the
fact that we will not hold them account. As a society of people we have
stooped low.

Kind regards

John

[juicesoundequipment]

I would suggest you have a rogue postie. I have several friends who are
posties, they (and most other posties) condemn the few who abuse the system
and want them out as it brings the system down and they are so fiercely
proud of the British Postal System even if they complain daily about it.
There are one or two posties who literally take their work home, we had one
here locally who had packages piled up in his lounge, he was doing a
similar thing to your expereinces where items piled up and then he would
deliver them all to catch up and then another pause. Now he did not open
and steal but I have heard of others who do check the name of the sender
and "open" said packages to see if there are things of value. Noting your
title may I suggest that gaming parts etc may be of interest to someone
else. Complain and complain bitterly, multiple times, they will start to
watch your deliveries, the PO can track quite closely what is happening and
have investigative departments to root out these Rogue Posties you would be
doing us all a favour.

But totally jealous of your good Evri delivery, you are one of a few

John

[971397id]

evri are no worse then royal mail, or most of the other couriers like yodal, dpd

it's probably why amazon deliver their own stuff 😆

[pyhamner]

Evri is far worse than any other carrier stastics don't lie

[spexx2011]

I recently dropped off an Ebay sale parcel at an Evri drop off store in South Wales. I was asked for my e-mail address so that Evri could confirm the parcel had been dropped off - but after this I was given another device and asked to fill out my e-mail address and name . I did this, thinking it was a normal part of the procedure. However, after leaving the shop I became suspicious. On the second device there was no company identification and I now think that the shopkeeper was harvesting my details to sell on to scammers. I am a pensioner and I know that scammers like to target the elderly. I am posting this to alert others and would be interested to know if readers have ever experienced similar multiple requests for their personal info. 

[pyhamner]

Please contact the police get them to look into it for you

Pete

[spexx2011]

Hi there,

Yes, I will be reporting to police within the next few days.
Unfortunately the shop in question seems to be in the ownership of a
person of foreign extraction ...

Thanks, John

[pyhamner]

John please don't leave it until then. My disabled friend was scammed out
of £60000 but we reported it to the police and she has got it back. So
please do it now

Kind regards

Pete

[spexx2011]

Hi there,

Will do!

Thanks, John