Complaints about Evri, please stop using them, they may be cheap but they don't deliver

[juicesoundequipment]

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use multiple companies. I have seen complaints about royal mail, Yodel and Evri (Hermes) most recently but to date I have to say that being a small seller and sending up to 11 or 12 packages a day Royal Mail works for us. But buying is a different matter and this is where I join in others by asking why does eBay continue to support a company like Evri, who to us, has failed consistantly to deliver or even when it has finally got to us the delivery is substandard, smashed, broken. I am yet again awaiting a package costing over a 100.00 and being resold as part of another set of items. three days after its last due date its not here and tracking has stopped, you dont know where it is, just the intended date and delivery but marked as delayed. This has happened so many times that now I pre empt and ask sellers not to send via Evri and if they have, as soon as it is delayed I start asking, using all the email address I have for Evri and eBay providing the tracking numbers. It costs me time that I could use elsehwre but this is because out of each three items lost I may actually get one by being quick. Seriously this is how many iotems go missing, get lost, are broken or the lates one is "destroyed" Sellers please understand, using Evri will end up taking a lot more time, cost you more money and probably losing the sale. By the same implication this must be costing eBay, who we know is all about the money, one hell of a lot of money. Evri may be cheap but they dont do the job. The mistake by many sellers is they dont understand that they have a reposnability to ensure the item gets to the buyer and not that it ends when they hand it over to the courier who is only contracted by them to deliver. In our case that contract has been broken many times and has cost sellers time and lost sales while eBay has had to fork out a lot of money in compensation. For us its loss of business, lost sales, while we will never use Evri to send we still have sellers we buy from keen on the "cheap" price and dont realise its false economy.

If you have bad service from Evri please complain, lets raise this profile and either get them to understand that its not about chat bots and automation, its the people they use to deliver, to handle and its obvious they are not motivated. Whats the use in having such a basic tracking and AI when the system just does not know where your package is or where it has been delivered or what to do about it when it is gone...... Somewhere in the ether of Evri.

[trishthedish.0199]

I live in Scottish highlands and so many retailers now use Evri for online orders, it is totally frustrating! There are very few shops near us, apart from tourist ones, so most clothes etc have to be bought online. These companies, even the good ones, like John Lewis, use Evri to deliver. Evri deliveries get as far as the Inverness depot, then stall. The tracking stops and we wait for another ten days for so for the item to be delivered , mostly, because sometimes it does not even appear. What happens normally, is that a local agent, a man with a van, or another courier company, picks up from the depot and brings it out, but the person or the company changes, we dont get any notice of delivery, it is just left on the doorstep, randomly, about 2 to 3 weeks from the original order date,even though retailers say delivery in about 3-5 days with Evri. There is no collection either, if an item needs to go back via Evri. I print an Evri return label off, then take to the post office and post it, my expense, to the address on Evri return label. This is the only way to return items. I wish retailers would offer an royal mail option, as we have delivery every day, even if you had to pay more when you ordered things. If you live in a really rural area, Evri simply does not work.

[iskios79]

Evri lets us down almost Evri time. Ebay should stop limiting sellers to using this hopeless company. It took two weeks and 10 days for two separate deliveries which I had to contact Evri Customer services about several times. The seller of one item gave me very poor feedback for supposed non payment as Ebay does not transfer the payment until delivery is made. I had paid by Paypal  at the time of purchase.

Recently a separate company using Evri failed to deliver to me three times, and returned the 15 kg boxes of dog food back to the sender with the excuse that the recipient had requested a return. This was a fraudulant claim.  Evri do not pay their drivers enough and I think that mismanagement is rife. Please Ebay  add DPD to the delivery options.