Complaints about Evri, please stop using them, they may be cheap but they don't deliver

[juicesoundequipment]

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use multiple companies. I have seen complaints about royal mail, Yodel and Evri (Hermes) most recently but to date I have to say that being a small seller and sending up to 11 or 12 packages a day Royal Mail works for us. But buying is a different matter and this is where I join in others by asking why does eBay continue to support a company like Evri, who to us, has failed consistantly to deliver or even when it has finally got to us the delivery is substandard, smashed, broken. I am yet again awaiting a package costing over a 100.00 and being resold as part of another set of items. three days after its last due date its not here and tracking has stopped, you dont know where it is, just the intended date and delivery but marked as delayed. This has happened so many times that now I pre empt and ask sellers not to send via Evri and if they have, as soon as it is delayed I start asking, using all the email address I have for Evri and eBay providing the tracking numbers. It costs me time that I could use elsehwre but this is because out of each three items lost I may actually get one by being quick. Seriously this is how many iotems go missing, get lost, are broken or the lates one is "destroyed" Sellers please understand, using Evri will end up taking a lot more time, cost you more money and probably losing the sale. By the same implication this must be costing eBay, who we know is all about the money, one hell of a lot of money. Evri may be cheap but they dont do the job. The mistake by many sellers is they dont understand that they have a reposnability to ensure the item gets to the buyer and not that it ends when they hand it over to the courier who is only contracted by them to deliver. In our case that contract has been broken many times and has cost sellers time and lost sales while eBay has had to fork out a lot of money in compensation. For us its loss of business, lost sales, while we will never use Evri to send we still have sellers we buy from keen on the "cheap" price and dont realise its false economy.

If you have bad service from Evri please complain, lets raise this profile and either get them to understand that its not about chat bots and automation, its the people they use to deliver, to handle and its obvious they are not motivated. Whats the use in having such a basic tracking and AI when the system just does not know where your package is or where it has been delivered or what to do about it when it is gone...... Somewhere in the ether of Evri.

[trishthedish.0199]

I live in Scottish highlands and so many retailers now use Evri for online orders, it is totally frustrating! There are very few shops near us, apart from tourist ones, so most clothes etc have to be bought online. These companies, even the good ones, like John Lewis, use Evri to deliver. Evri deliveries get as far as the Inverness depot, then stall. The tracking stops and we wait for another ten days for so for the item to be delivered , mostly, because sometimes it does not even appear. What happens normally, is that a local agent, a man with a van, or another courier company, picks up from the depot and brings it out, but the person or the company changes, we dont get any notice of delivery, it is just left on the doorstep, randomly, about 2 to 3 weeks from the original order date,even though retailers say delivery in about 3-5 days with Evri. There is no collection either, if an item needs to go back via Evri. I print an Evri return label off, then take to the post office and post it, my expense, to the address on Evri return label. This is the only way to return items. I wish retailers would offer an royal mail option, as we have delivery every day, even if you had to pay more when you ordered things. If you live in a really rural area, Evri simply does not work.

[iskios79]

Evri lets us down almost Evri time. Ebay should stop limiting sellers to using this hopeless company. It took two weeks and 10 days for two separate deliveries which I had to contact Evri Customer services about several times. The seller of one item gave me very poor feedback for supposed non payment as Ebay does not transfer the payment until delivery is made. I had paid by Paypal  at the time of purchase.

Recently a separate company using Evri failed to deliver to me three times, and returned the 15 kg boxes of dog food back to the sender with the excuse that the recipient had requested a return. This was a fraudulant claim.  Evri do not pay their drivers enough and I think that mismanagement is rife. Please Ebay  add DPD to the delivery options.

[daniel-gannon]

Evri are absolutely useless! I've recently ordered a parcel but because of their incompetence, it never got delivered and this isn't the first time it's happened to me either.

This parcel I recently bought got claimed to be delivered when it actually wasn't. What's even worse is that although a picture was taken to "prove" the delivery, the driver for some reason took it while it was inside the van instead of outside the door like they're supposed to!

Also, about a year ago, I used to use Evri to sell my parcels with and one time, a buyer didn't get his parcel on time but thankfully it did get resolved in the end as it did get eventually delivered, about a month later! I'm very lucky I didn't have to refund the buyer and every other thing I sold, I got lucky with.

If I ever sell things again, I will use Royal Mail instead. They may not be perfect but at least they're not as bad as Evri.

I recently raised an enquiry about my recent parcel and still nothing. I've contacted the seller and they were at least more useful than Evri.

I have just requested a refund and hopefully, I should get it shortly.

Evri are just a terrible company with terrible staff and terrible customer service! I hate how they leave it up to the seller to refund the buyer just in case something goes wrong due to their incompetence. That just shows that they can't take responsibility for their actions.

And even when they do deliver something, it's a miracle since they're so bad at it.

Overall, Evri really needs to stop hiring thieves who steal parcels and major improvement is extremely nessacary or else if they can't do that, they deserve to be shut down.

Sellers, if you are reading this message, PLEASE DON'T use Evri! If you do, you're guaranteed to have problems for both yourself and your buyer. 

I recommend that you use Royal Mail instead. They may not be perfect but at least they're less likely to go wrong and even if they do, at least they would actually do something about it, unlike Evri. 

[edwardian-dreams]

Evri are not cheap anyway charge way over RM and others for many things 

[sagar_7468]

The sinking feeling I get when I see a package is being sent with Evri. Hooray for the seller who saved 50p on their postage, and every little helps when you're running a business, but now I am at absolute best going to get the parcel 2 days late. That's about a 1 in 10 case. More often it's over a week late. Quite often it's lost, and then that means persuading the seller to refund or send another one, which takes time and hassle.

I've tracked my Evri parcels for the last year and 0% of them have arrived on time. None. Not 1. The only other courier that doesn't deliver on time is UPS whose delivery estimates are fairly meaningless - always 1-2 days late, but that's the next worst courier. All others are 100% reliable.

Our village Facebook group is mainly people reporting lost or missing deliveries, or redirecting ones that have been left in their doorway for someone on the other side of the village. Not EVER any other couriers. Only Evri. Most recently - this picture above describes what our local Evri guy has been doing - 3 times in a week. Dumped everything in a sports field and left it to local residents and businesses to pick everything up before it got nicked, and get it to the owners. Fun eh? All to save the sellers 50p or a quid.

We were assured that driver has now been sacked, bless him. Now we're just back to getting stuff late or dumped individually in a hedge.

How many hours and millions are lost to the UK economy each year because Evri is hard-selling to major corporations like eBay, undercutting other reputable couriers, and making minimum effort to actually deliver a so-called courier service to its customers? 

[iskios79]

Well described  sagar-7468 . Good grief that delivery to the Sports field is outrageous. 

[juicesoundequipment]

Well, we are building a sorry picture of Evri, my recent one, had no choice
but to buy on eBay and sure enough, despite requests it went via Evri, I
finally received it yesterday 10 days after the supposed delivery date. AT
least I got it I suppose, that is a bonus. The guy who was sacked, he does
not work for them, he is on a zero hours contract, the system works by a
contractor turning up in the morning with his/her car and loading it up to
top with what they can deliver in that day, sometimes next morning as well
although they mark that as "tried to deliver but no one in" otherwise they
get told off. They are paid per item, a few pence and they have to work
flat out to make it worth or have lots of drops in s short space such as
estates. So your guy was refused pick ups from the local hub, not sacked.
On paper, to the Management team it seems the ideal business plan, follows
the Uber and the Deliveroo format but the poor guy at the other end gets so
little for actually doing the job and they are the real face of the
company, the person you see (or not).

John

--
Juice Sound Ltd
Silk House
Borough Hill
Daventry
Northants
NN11 4NB
Tel: 01327 876883
F: www.facebook.com/juicesound

[sagar_7468]

Congratulations on getting your parcel! Yeah I absolutely feel for the drivers. I read some reports of how little they get, and in rural areas like mine with miles in between properties and hard to find addresses, it must be a nightmare. Whatever EvRi are doing, it's not working. Other couriers do absolutely fine with it, and we've seen the same drivers for years, so hopefully it's working for them. I think that's worth paying more for.

The changes that eBay have made recently, that you have to go deep into your settings to ensure that EvRi is not an option when you're selling, _before_ you make a listing, are ruining eBay for me and probably many others. Sometimes we buy from sellers who have to cancel their listing, change their settings then re-do the listing with EvRi excluded, just so we can buy from them. Hassle!

And now the good, professional couriers are simply excluded from the running! It must be really hurting them that EvRi have got a strangle hold on eBay. I wonder what that corporate deal looked like.

It's a real issue for me, and while I've used eBay for actual decades now, I'm wanting to turn to platforms which haven't signed this deal with the devil. Vinted is ok but doesn't have anywhere near the range of stuff eBay does, and I like the option of the auction format. It's just so sad that eBay have degraded their platform with this terrible decision.

[iskios79]

Next time Ebay ask us to do a survey I shall be telling Ebay to cut ties with Evri. In fact at each purchase I will select Royal mail if given the choice. I do feel very sorry for the Evri delivery drivers. DPD would be much better. You are so right one now hesitates selling anything on Ebay . I wonder if Ebay has a financial interest in Evri. Thank you for your well expressed comments.

[brainuk]

Of course eBay has a financial interest in Evri. Not sure why though, when Evri is by FAR the worst delivery company by far. Why do you think nobody from Evri ever defends their own delivery record? Because they know how *bleep* it really is.

[chris-5643]

I'm sure eBay does have a financial interest in , or at least a major
tie-in with Evri because I see vans that are branded Evri/eBay equally.

You can specify in your seller settings not to use Evri, as I have done.
It's relatively straight-forward on a PC - not sure how easy it is on the
app.

I would certainly think twice about buying anything on ebay that had an
Evri delivery if I didn't live in an urban area, as it's outside of these
that Evri parcels either seem to be very late in arriving or don't arrive
at all.

[iskios79]

Thank you for this advice. I can do that and choose Royal Mail. However it does not stop things being bought online and the sellers choosing Evri. I live in a very rural area. So I understand the delivery drivers difficulties, and I really feel sorry for them.