BUSINESS RESELLERS BEWARE - Royal Mail claims for loss/Damage - Will only pay the actual cost

[easyclearout]

Royal mail are now stating that you have to prove what an item cost you and that is what they will compensate you in the event of them losing your item. 

Eg buy for £10 sell for £20, they will only give you £10 if they lose/damage your item. If you do not have proof of cost then they will not compensate you.

So if you buy from car boot sales you will have no cover at all unless you obtain a receipt with name / address etc

Even if you do have a receipt this will not take action of your overheads, wages and packaging etc.

[thepillenwerfer]

You are correct and it isn't anything new.

Years ago, when I was pretty new to e-Bay I bought something that wasn't as described.  At that time the Buyer had to pay for the return postage and Royal Mail lost it, or at least so the Seller claimed.  The only compensation I got out of them was the cost of the item, not the postage to get it to me in the first place or to return it.

[guymafo]

@easyclearout it’s always been this way. 

I’ve never received anything but books of stamps by way of compensation anyway. 
GM

[easyclearout]

It was only changed on the 11th August 2025 so it's NOt always been this way"

[easyclearout]

The cost of the item is not the same as what you sold it for on Ebay!

[dch2112011]

Royal Mail have  for at least the last decade only offered compensation to the net value of the item 

I suggest that the recent update to the terms and conditions are just that an update not a new system.

They have been reasonably fair with compensation - bearing in mind it is like many other carriers a no gain compensation system 

Register a business account and use the business postal bands and you get zero compensation  because you trade compensation for lower prices - always read the terms and conditions when trading to avoid a shock when your assumptions are incorrect.

[guymafo]

@easyclearout it may have been updated on the 11th, but business have only ever been able to claim for cost of goods.