Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Can't find 2nd ebay account
Hi all. I have had an Ebay account for many years with a user name.Last week I purchased an item as a 'guest' as I couldn't remember my Ebay password (on a new pc, so not saved) and was in a hurry. Unfortunately, I had an issue with the item and need...
Do I declare OR is it case closed.
I as a seller had a parcel to be collected by DHL. As I did not change my selling address with Ebay DHL went to my old address. Missing them I took the parcel to a collection point and got the label and a receipt but DHL did not pick it up along with...
Clock Change Bug Again - Auction Durations + 1 hour
Morning kat@ebay as the clocks are going back on Sunday I came back here to revisit our previous discussion about the bug with the duration of auctions that run across the clock change, unfortunately it has been archived. I’m not sure whether you are...
Ebay App Issue - “Something Gone Wrong”
I can’t log in the app on my IPad or IPhone , have restarted the app, changed password and restarted the device . Anyone else ? I’m a business and need to list items
Age verification
I’ve been struggling to verify age to buy some cutlery. When entering credit card details I get an error “Unfortunately, we ran into a problem and couldn't process your card. Please contact Customer Support.” I was on the phone to customer support fo...
Royal Mail tracking numbers not updating on eBay
Anyone else experiencing this? There have been no Royal Mail tracking updates on eBay for anything dispatched on October 6th and 7th. The tracking works fine on the Royal Mail website, but on eBay it looks like it hasn't even been sent yet and still ...
Resolved! cancel automatic relisting
I do not want my listings to automatically relist as I shall be away for a period. The blurb says I can cancel auto relist in 'Selling' - 'Active' - 'More Actions' but I can't find the More Actions link. Can anyone help please.
account restricted and asked to upload identity document such as Driving license and other bank
Hi, i just created my e bay seller account yesterday and put 1 product on listing while today i received the email that my account s restricted and I'll have to upload documents like Driving license or other identity document and proof of address. Bu...
Cannot type into chat help system
Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...
Withdrawing mt ebay balance
OK I'll try again! On the EBAY site I cannot find any option to withdraw my ebay balance. Every "HELP! option I've tried says "go to PAYMENTS select SUMMARY click the right button on the blue box and select WITHDRAW. This doesn't work. When I click t...
Can't type in help live chat or select an option
I really need to get in touch with eBay support over an issue with a buyer but I am unable to type or select the 'Ask us to call you' option in chat. I have tried on both the app and a laptop but the problem persists. I really need to get in touch wi...
complaints
How do I make a complaint to eBay?
Performance traffic - Impressions and Views issue
Hi, Just wondering if anyone has looked at their performance analytics today, I’ve noticed on mine that my views have been stuck at 30 views since this morning and impressions haven’t increased at all. Has anyone else had the same issue? Thanks
Resolved! BUG - Express postage option not applied when you make an offer
When I make an offer on an item (as a buyer) with Express postage option selected (default is Standard), and the buyer accepts and payment is processed, the order always goes through with Standard postage option and not Express as selected. This has ...
Switch off automatic re listing
I’ve opened a new eBay account in April this year, I closed my business account of 16 years as I didn’t agree with the 30 day return policy & I think private sellers have better options. I’m struggling to opt out of the automatic relisting as I want ...
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