Payout on hold after 2 days of delivery

Anyone facing issues with eBay releasing funds after 2 days of tracking showing delivered. Seems like an issue with eBay tracking API with Evri as the tracking shows delivered, however on eBay under payment details, the tracking not updating. 4 Orders which was delivered on 25/06/2025 and payment still on hold even though the tracking on EvrI and eBay selling page shows as delivered. 

First time have come across this issue. 

Message 1 of 11
See Most Recent
10 REPLIES 10

Re: Payout on hold after 2 days of delivery

Same here order page says delivered by payments page says not dispatched funds pending.

 

Been onto CS no help said it would be release by end of day if not wait 24 hours and get back in contact with them.

What a waste of time.

 

You do everything they tell you to do with deliveries and still have to wait for your money.

Its a joke at the moment 

Message 2 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

Honestly making CS understand is very hard. Keep checking throughout the day as one of my payments is now showing on my eBay balance 

Message 3 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

Went round in circles with them at first telling me to open a claim for item not received.

 

I will do thanks

 

Message 4 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

Delivered on the 25th of June ( i have a couple of items sent and recived) payment 7th of July

that is not two days after delivery - should have been payment into my account today.

Message 5 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

same issue here, yesterday it said payment available 28th June today its saying 7th of july ,  tracking shows delivered yesterday 

edit :  
I contacted support and they said :  

I am delighted to share this with you that I have released your funds for the order, you can be completely assured that you will not have to wait any further in order to receive your funds and it will be reflecting in your available funds within 6 to 8hours.

Maybe its just some system error 

Message 6 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

I have 4 orders the same - all delivered on the 25th and the payment was for the 27th and now its july - just found another one saying july so thats 5 - eBay is getting to be a joke - Simple delivery - not fit for purpose - issureing the wrong postage labels - withholding monies  - the list is endless - it may be time to completely jump ship

Message 7 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

agree ye, I've not even been using simply delivery since this came in I can still up out by clicking advanced on shipping options.  

Message 8 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

Funds have now cleared.

 

Message 9 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

It's fixed for me now it's back to saying 28th of June rather then 7th of July .  Guess some system error like tech said 

Message 10 of 11
See Most Recent

Re: Payout on hold after 2 days of delivery

Hi same issue should have been paid today 29/6/25 called them and was told it has been changed to 3 days after delivery ?  

2 people I spoke to were less than helpful, I do not agree they should keep my money at, once delivered payments should be released, I hope this is a clinch ?

Message 11 of 11
See Most Recent
Got payments related questions? Start here: