Low Payment

[stanleysmith]

I have sold an item and only recieved £14

Could someone please tell me how this is possible when the payout should of been £26

Thanks

[tressygirl]

The hot wheels pack?  You had a best offer option on it , did you perhaps have an automatic amount selected at which the item would sell?

This will show you a breakdown of your transactions.

https://www.ebay.co.uk/sh/fin/transactions

@stanleysmith 

[stanleysmith]

I did not have a best offer option on it please check the screen shot i attached

[tressygirl]

It states order earnings £26 but then has - 23% ?  Did you have a promotion on it?  I remember mistakenly once selecting a promotion that counted the number of clicks you received for views and ended up paying more than the actual item itself .

If there was no ad fee / promotion added, then contact eBay Customer Services who have that access to your account which we do not have and can explain any fee taken,  for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@stanleysmith 

[ruby*ryan]

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@tressygirl wrote:

It states order earnings £26 but then has - 23% ?  Did you have a promotion on it?  I remember mistakenly once selecting a promotion that counted the number of clicks you received for views and ended up paying more than the actual item itself .

---

Was that the bit down the bottom? I think that was zoom in/zoom out!

@stanleysmith  you definitely need to follow tressygirl's advice and get a call back from CS.

[tressygirl]

I think you're right @ruby*ryan bout the - 23% !!

  I definitely need zooming quickly to Specsavers !! 😊

[xyz307xyz]

Is it the pay out for your tommy tippee and sistema (£5 + £2 + 2*£3.42) is just under £14?

When did you sell this hot wheels item, if that is the one you are expecting?

[edwardian-dreams]

Sorry a bit off topic but eBay don’t have a pending payments tab (like vinted do seeing and seeing as they copied them) 

i get balance and then in my orders it says under each one how much and when it will be available for withdrawal 

in between all this you might buy postage or have to issue a refund 

you have to go through all your orders you’re due payments for to see how much it might be 

It can be confusing 

unless you trust eBay to do it all proper which I must say they seem to have done but it’s nice to know upfront and clearly 

[xyz307xyz]

Is there anything in your "eBay balance" or "Pending" on this page?

Seller Hub | All transactions | eBay

[marco@ebay]

Hi stanleysmith, thanks for your post.

If you confirm the item number, I'd be happy to look into it for you.

Thank you,

Marco