Hi , thanks for your post.
Buyers are to receive the order in full, if they don't, they are entitled to receive a full refund. This would happen if they file a return for missing parts, and you don't take further actions to get that return sorted. When this happens, we close the case in the buyer's favor with a full refund, and you wouldn't receive any partial refund. For further information, you can see our eBay Money Back Guarantee.
Thank you,
Marco
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