16-10-2025 9:42 AM
Help! !My eBay account has been permanently suspended, but I haven’t done anything unusual. The customer service team couldn’t provide any specific reasons when I inquired. Does anyone know how to contact an eBay UK account manager? I really need help! Alternatively, if anyone has suggestions on what I should do, please let me know. I still want to continue running my business on eBay!!
The content of the email is as follows:
We are committed to reducing both fraud and negative buying experiences on eBay. To maintain a safe marketplace, we sometimes end active items, restrict selling activity, or suspend accounts until an additional review can be completed. We have completed an additional review of your account and show that your account was originally restricted because it was in violation of eBay policy and your behavior posed a risk to the eBay community.
Because of this, we have decided that your account will remain indefinitely restricted from selling. We have taken this action out of concern for the safety and integrity of the eBay Community. Due to eBay policy, we cannot provide you with more specific information.
We understand that this situation may be frustrating; however, although future emails from you will be read, we will be unable to respond to any further requests to reinstate your selling privileges.
16-10-2025 9:45 AM
I am afraid that email does mean it's the end of your business on ebay.
16-10-2025 12:56 PM
The text in bold does make it really clear that nobody will be prepared to discuss this with you.
Difficult as it is, there is nothing you can do apart from accept Ebay's decision.
16-10-2025 3:37 PM
Ebay never give reasons, but they will remove sellers if for example any person at the same address, or using the same device has suspended in the past.
Seems to me many people, students particularly, sharing accommodation, could find it difficult to even know of the history of others at that address over time, or anyone just moving house.