eBay

krla_279 · ‎17-10-2025

So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid out but it was only for the price of two items not threeNoe I ahve ontacted ebay but they just wont understand what Iam telling them taht a paymnent/refun for one item is missing but they keep confusing the items price for onethat ahs already been paid out in teh refund I jst can't get them to undertsnad what Iam saying Ievensuggested that they look at my purchases page and it quite clearlt proves what Iam saying that they have missed out paying for one item

Andnow I ahve messages from the seller who it no longer has anything to do with them as all ebay needs to do is payout for the item that hasn't been refunded for???!!! Can anyone help me o get eBay to understand what Iam saying as it is right there infront of them but they keep referring to the wrong item?? This is driving me nuts as tried 3 times now and still they do not understnad All they have to do is to refund me for the third item as tehy ahve already paid out for the other two items How is this so hard to understand for them???

tressygirl · ‎17-10-2025

If you made two orders, then 2 cases needed to be opened not one.

Are you still within 30 days of that order's last estimated date for delivery? Then, open the relevant case for that order. When you say the seller is no longer on eBay are you seeing ' Unregistered seller' ? This means eBay have removed the seller from their site, and you do need their help opening that case.

I know you have had issues with CS understanding the problem, but I strongly recommend contacting CS first thing when the lines open for ' live agents' 8 a.m. on weekdays and 9 a.m. on weekends, as there's more chance of Dublin answering, only speak to them. It's a Call Back option so you'll hear if it's the dulcet tones from the Emerald Isles.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

If the 30 days have lapsed you will need to turn to your payment provider for help with that refund.

@krla_279

krla_279 · ‎01-12-2025

Hi thanks for your advice but I have been trying to chat with an agent online as my phone is giving m eprobs

So the issue is this I tried to see what was happening with the tracking so I knew roughly when to expect the delivery of both items as I assume that the seller would put both items in one box

Anyway for a few days the tracking info has not moved just saying seller is despatching item x2 but has not changed for over a week

So I contacted the seller who said that they would look into it but I did not hear anything more from them so contacted ebay to inform them of what is/was going on and theY made a report of item not recieved even thoug it had not passed the time limit

But I am cheesed of with the seller for not getting back to me which I think is very unprofessional and disrespectful as I have paid good money and trusted them to forefil their duty

So now there is a request which still has a few days to go but I just want my money back now so I can bid on other items as I no longer want anything else to do with this seller as the tracking info still has not chnaged but now says there are two items and says that they have been despatched but they havn't been posted????

And now all I get from eBay is we can call you but I want to chat to an agent online but it never gives me that option AARGH!!!! I just want my money back NOW! I don't want to play games the seller is in the wrong so should respectfully just pay me my money back now!