order No: 23- 12649- 90538 send it in a box of 8 DVR with two cameras and without a splinter

order number 23-12649- 90538 it  was a fake it was not the original box  from china with 4 cameras complete kid. it was changed with 8 DVR with two cameras and without a splinter. The post office put a security tape and the seller should replace it as  soon as possible  and stop the facial discrimination because of my name.              

 

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Re: order No: 23- 12649- 90538 send it in a box of 8 DVR with two cameras and without a splinter

I can only suggest you read this - https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

 

That is how you get refunds, NEVER GO FOR A REPLACEMENT.

 

We are members like you, NOT EBAY.

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Re: order No: 23- 12649- 90538 send it in a box of 8 DVR with two cameras and without a splinter

arkwebus
Experienced Mentor

Your post is somewhat confusing.  It sounds to me that something was sent from China and became damaged in the post so the Royal Mail put tape on it.  

 

Read the link posted by @john1297576 

 

You must open a "not as described case" from the item.  Do not try to get a replacement. Get a full refund.   Use the eBay system and do not do any other action suggested by the seller.

 

You will be required to send back whatever you did receive and the seller should send a label at his cost. 

 

When you open the case he has 3 days to  supply the label.  He may say that he cannot do that but if so simply escalate the case to eBay after 4 days.   Do not contact the seller simply follow the eBay case.  

 

@lazaros.m 

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