eBay refurbished escalation process

[prku-2105]

I got laptop from eBay refurbished. Initial days with in 8 days, I felt there is issue with battery. Asked seller , he is given some workaround to drain , then recharge etc.. then it is fine for month ( my usuage is very less). After 3 months, battery swollen and not stopped charging. Reached out to seller, he mentioned battery not under warranty and they can only make sure it works on arrival.

How should I escalate this to eBay? I feel, they should minimum 6 months on battery 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You can try  your payment provider you're still in time here for a chargeback.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@prku-2105