eBay ended my listings and I lost my sales history

[newfashionhouse_london]

Due to various unfortunate events all happening within the same month, my store's defect rate had a spike. This caused ebay to demote my seller status which resulted in me not being able to make new listings or edit current ones (not even prices). Furthermore it was deemed that I now exceeded my allowed number of active listings and forced a bunch of them to close without notice and they were moved to my drafts - these listings were unrelated to my recent defect rate.

As a result all of the sales history for these listings were wiped. This was useful for customers and gave them confidence in my products, knowing that they'd been bought by 100s of customers before. I now have to restart these listings from zero and rebuild confidence while I lose out to competition.

TL;DR - eBay closed many of my bestsellers and I lost my sales record

Can anyone offer friendly advice? I'd love to get my sales record back.

If my defect rate spikes again, what can I do to protect my listings next time?

Thank you

[john1297576]

To be honest, any increase in defects, which puts you below the standard ebay expects, needs a huge increase in troublefree sales, to change averages.

Couple this with restrictions on sales, this makes improvement virtually impossible, except by passing of time and defects falling out of the calculation. In fact instead of an increase in sales you end up selling less and the calculation of defects to sales gets worse before it starts to get better.

[plum993]

Not all buyer like private seller listings,buyers like transparency

Your Henna products seem to cause you issues with neg feedback

Complaints about descriptions with pics and quality.

Look to change the above issues for more sales.

[newfashionhouse_london]

Thank you for looking at my shop. Those issues will are being looked at but were not related to my spike in defect rate. I'm not worried about increasing sales as I know that will come with time. 

I want to recover my sales data and also guard my product data from being wiped again.

[newfashionhouse_london]

I've managed to recover and bring things back up to standard thanks to some items which sell fairly well without issue.

I'd like to get back my sales data and learn how to protect it from the chance of ebay wiping it away again.

I had listings which showed "100+" or "1000+" sold but now I have to start again from zero.