buyer responsibility

[happy-brown-fox]

Is it buyer responsibility to read description and check details before bidding?

[jckl1957]

If a buyer is asking for a return because they didn't read everything, Ebay will still expect you to accept the return if the buyer states the item is 'not as described'.

Is that what you needed to know?

More detail and a more specific question with some context would lead to better advice.

[plpmr]

Adding to the advice already given -

You are not reasonable to expect a buyer to read your very detailed description and then find in it your request - "Please do not bid".

You have an amazing number of furs for sale.

[happy-brown-fox]

The buyer bought a hat but were expecting to get a cape with it , even it was not listed and my description  was stating that "Please note that this auction is for the hat only and the coat and any other accessories are not included with this sale".  Now they want to return the item because "bits and pieces were missing" and they expect me to pay for a return postage from the USA to the UK as well. Isn't it a false claim? 

[rainbowtrax]

If it's the one that sold on 17th March then they have a valid case as it was listed in the wrong category. It was listed under Coats, Jackets & Waistcoats instead of Hats. Combined with having the words stole, jacket and coat in the title and knowing how many buyers don't properly read sellers' descriptions, it was probably a misunderstanding waiting to happen.

[jckl1957]

This is one you will have to debate with Ebay.

Once a buyer opens a case your choices are to refund or provide a label for return.

You can contact Ebay Customer Services and state your case for a false claim but their usual response seems to be 'accept the return'.

I would agree with @rainbowtrax that your advert is misleading: you listed in the coats category and the first six pictures show a jacket as well as the hat.

If the buyer is willing to accept a partial refund and keep the item, that might be the best route as tracked postage from the USA is very expensive.

[happy-brown-fox]

Okay, thank you for your opinion. However, they bought a brown stole as well that was listed under Coats category as well, it was photographed with a matching colour hat and again, the "Part and pieces" are missing as they expected a hat photographed with the stole as well. The same my note " "Please note that this auction is for the stole only and any other accessories are not included with this sale" was ignored.  They asked for the brown hat when they received the brown stole and asked for the blonde cape to match  to the blonde hat they purchased. I explain what they bought, I think that they read the descriptions after my message. However, even knowing that they made a mistake they still opened a case under "Parts and pieces are missing".  The partial refund was offered as well (about 40%) , however they refused to accept it.  It looks as they knew what they were doing, they expect that I will not be able to provide a return label and they will get 2 items for free. Obviously, I do not know how to organise it the return postage as the buyer has to be at home for all day waiting for collection, and postal price is nor affordable. I accepted the return of course, however I think that this is their mistake that they did not bother to read the description, ask questions and they chose a wrong category for returning the items, simply making a false claim. I think that it is from them to pay for the return postage.  It is not fair to make me out of pocket for 2 postages. 

[papso22]

You need to understand that the mistake was actually yours so that you don't make it again.

[tobiasd4]

Always better to only show photo of actual item and nothing else. 

Also most buyers don't read long descriptions. 

As you found buyers are protected by eBay MBG. 

[red_magpie]

I think that it is from them to pay for the return postage.

Unfortunately, it isn't what you think or we think that counts - it's what eBay thinks.

That's if eBay does even think about it. Sellers often report that eBay seems to have disregarded anything they say - and sometimes found in favour of the buyer so quickly the they couldn't even have read it. Good luck anyway.

Selling abroad has become especially risky since eBay started to enforce payment of the return postage by the seller. Some sellers suspect that buyers have made false claims in the hope that the difficulty and cost of arranging a return will lead the seller to refund them and let them keep the item.