Prices being seen by buyer and seller are different on an item bought and paid for ! Ebays fault !!?

[jayen4]

So , I have completed checkout for an item purchased tonight . Myself and the seller are seeing different amounts paid/received . This is causing friction between me and seller !  ( I paid £12.48 but seller is seeing £11.40 ! ) .   ...  We agreed a set price inc postage before listing ended and now seller won't send goods until they see that price at their end.....which would mean that I'm paying £1.08 extra !  .... What are you doing Ebay !??  Explanation from Ebay required !!

[**peaseblossom**]

It's ebay's new buyer protection fee.   Sellers sees the total they will receive.   Buyer sees that total plus the fee.   Details here:
https://www.ebay.co.uk/help/selling/selling/pricing-items/buyer-protection-information-sellers?id=55...

[jayen4]

 So , before even reading your link , this smacks of Ebay trying to scam the buyer out of extra money ! The buyer expects to pay the final bid price plus postage if applicable .  They're already scamming the sellers from from what I've just been reading......and they are going to be losing a LOT of sellers because of it !!  Behaviour such as this will lose them a lot of buyers too !

[papso22]

You are wrong, it would have been a good idea to read the link before going off on one.

 Buyers do pay their final bid price, which includes the fee, plus postage.

[jayen4]

 I am NOT wrong !  I have read the link and it simply confirms what I thought was going on !  I sent a payment to the seller and between me sending it and it being received at the other end a certain amount 'went missing' !  THAT was Ebay 'appropriating' that amount !  ..... Ebay are now taking money from both ends and it's p***ing people off !  It would appear that nobody is accepting of this and it is going to backfire on Ebay !  ...... The money that disappeared from my transaction is supposedly for 'buyer protection'.....What precisely are they 'protecting' me from !?.... Nothing is the answer . They are simply sticking their hands in everybodies pockets , for their own benefit....it is NOT acceptable !

[tommystrezures]

Nothing has gone missing. Bpf has been in place now for 2 months. When you goto checkout on an item it states what this fee is. The price shown on the listing includes it too.

ebay are not taking money from both ends as it is free to sell for private accounts. They will receive the price they offered the item for.

[jayen4]

** I should add that the seller is expecting me to replace the 'buyer protection' money which ebay have taken !  ( That would mean that effectively , I would be paying that amount twice ! ) .

[tressygirl]

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@jayen4 wrote:

** I should add that the seller is expecting me to replace the 'buyer protection' money which ebay have taken !  ( That would mean that effectively , I would be paying that amount twice ! ) .

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The seller can expect all they want,  but you do not pay anymore than the amount you paid at eBay checkout.

The Buyer Protection fees is not liked by seller and buyer alike, but it's here to stay, and I'm sure there will be a lot of misunderstanding how this works,  and members will believe they are being ' short changed'.

We here,  will be kept Very busy,  for the foreseeable future ! 🙄

@jayen4 

[jayen4]

 I have to disagree with your lines 3 & 4...... I sent a payment of £12.48 , but the seller only received £11.40 at their end...... so there HAS been a 'deduction' ! ..... One which the seller is expecting me to cover/replace !

[papso22]

The deduction was the BPF which you, the buyer, pay to ebay.

Your seller clearly hasn't read how these fees work either.

[jayen4]

 All I know is that this nonsense is causing a LOT of ill feeling and it doesn't get me my product !  ( Seller is with holding . )  .

[jayen4]

I would suggest that ebay need to produce a complete 'run through' / explanation of the whole bidding /buying/paying process from one end to the other , including any and all 'fees' .......and or produce a short video of same . That way , EVERYBODY is on the same page and will be in a position to decide whether to entertain ebay or not !

[tressygirl]

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@jayen4 wrote:

 All I know is that this nonsense is causing a LOT of ill feeling and it doesn't get me my product !  ( Seller is with holding . )  .

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Are you saying the seller is refusing to send  your item?

Then they are at fault, because disliked this new Fee is,   but it is a new ruling for all sellers to take on board and understand , yours  clearly doesn't, clearly shown if they are asking you to send more money and refusing to send the item until you do.  They have misunderstood how the Buyer Protection Fee works.

Should they not send your item,  then one day after the item's last estimated date for delivery proceed this way:

Go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@jayen4 

[jayen4]

 At this point , yes they are refusing to send item..... The main point of contention is this 'buyer protection fee' . They don't seem to understand that it is ebay who have deducted that money and are wanting me to replace it .  ..... We'll see if I can get any change tonight , but if not , I will follow your suggestion and force a refund .  I'd rather not have to do that , but what can you do ??

[61stephenuk]

You paid £12.48 including postage.

How much was your actual agreed price and how much was the postage shown on the listing?

[jayen4]

I offered to pay £15 including postage , which was accepted . However , the seller just let the listing run , hence the lower 'official' price . The postage listed was £2.40 .The real bone of contention now is the 'BPF' , which seller wants me to cover..... They are also being a bit tardy in replying to my attempts to get the matter sorted .

[tobiasd4]

When you make an offer it is for item only,

any postage listed still has to be paid by buyer.

Problem with BPF is that seller lists item with start price, BPF is added, so buyers see total price.

If buyer makes an offer, the price includes BPF, so seller will will get money less BPF.

As others have said, BPF is confusing some ebayer buyer/sellers.

Your only recourse is to open item not received case 1 day after estimated delivery date.

[61stephenuk]

If we ignore the offer for the moment as it's not applicable as the sale ended showing you a total of £12.48 inc postage

Item £10.08

Post £2.40

£12.48

With an auction the price shown on the main listing page is the buyer price including the Buyer Fee (£10.08),if you look at the bid history the price you see there is the sellers amount they will receive lower figure as eBay keep the buyer fee,they will also get the postage charged on the listing.

If you can supply the item number we can look more closely

[jayen4]

Not quite sure where you're trying to go here.....you've got the gist of it . But.... 276995086178.

[61stephenuk]

You can see the winning bid on the main listing below is £10.08 including £1.08 buyers fee

The second image is how much the seller sees and receives

Winning Bid

Bid History

There were no other bidders so the item sold for the opening bid,the seller is receiving exactly the minimum they asked for £9.00+£2.40 postage.

If they don't send or cancel the sale,looks unlikely they will, you will have to open a claim for item not received to get your refund you can then leave the feedback they deserve but keep it short something like 'seller wouldn't complete sale'

If you agreed a higher price via messaging the seller could have added 'offers' or buy it now if there were no bids but the fee would still have been taken from your offer price

[jayen4]

 Yes , thank you for that.....very informative .  I did in fact suggest that she should modify the listing whilst it was active , to get to the agreed price , but she did nothing and let the listing run as it was !  When I checked earlier , still no more communication , so a bit stuck until we get to the deadline date ( prob monday ) .  ** Edit for additional  :  The bid I placed was in fact for £12.60 , which when the postage is added , brings us to the agreed price , but as there were no other bids.......