07-04-2025 4:23 PM
07-04-2025 4:44 PM
If a buyer is asking for a return because they didn't read everything, Ebay will still expect you to accept the return if the buyer states the item is 'not as described'.
Is that what you needed to know?
More detail and a more specific question with some context would lead to better advice.
07-04-2025 5:07 PM
Adding to the advice already given -
You are not reasonable to expect a buyer to read your very detailed description and then find in it your request - "Please do not bid".
You have an amazing number of furs for sale.
07-04-2025 11:54 PM
The buyer bought a hat but were expecting to get a cape with it , even it was not listed and my description was stating that "Please note that this auction is for the hat only and the coat and any other accessories are not included with this sale". Now they want to return the item because "bits and pieces were missing" and they expect me to pay for a return postage from the USA to the UK as well. Isn't it a false claim?
08-04-2025 2:08 AM
If it's the one that sold on 17th March then they have a valid case as it was listed in the wrong category. It was listed under Coats, Jackets & Waistcoats instead of Hats. Combined with having the words stole, jacket and coat in the title and knowing how many buyers don't properly read sellers' descriptions, it was probably a misunderstanding waiting to happen.
08-04-2025 7:06 AM
This is one you will have to debate with Ebay.
Once a buyer opens a case your choices are to refund or provide a label for return.
You can contact Ebay Customer Services and state your case for a false claim but their usual response seems to be 'accept the return'.
I would agree with @rainbowtrax that your advert is misleading: you listed in the coats category and the first six pictures show a jacket as well as the hat.
If the buyer is willing to accept a partial refund and keep the item, that might be the best route as tracked postage from the USA is very expensive.