Why is a seller asking for my address to return an item?

[bookworm0305]

I bought an iPhone from a seller who never disclosed that the battery and display were not genuine, and that the phone was under an administrator. I asked to return and he was being very reluctant saying that the battery is genuine, and asking weird questions and calling me a liar when I told him Apple themselves checked and found it to be fake.

He finally agreed to let me return, but after three days he hasn’t generated the returns label yet. Now he has messaged me asking for my address. Wouldn’t the seller already have my address from when he sent the phone to me, and why does he need my address when it should be his address on the returns label?

[john1297576]

You do not ask to return, you open a NOTVAS DESCRIBED RETURN, seller supplies a return label and on return refunds in full.

If no return label received within 3 days you escalate to ebay.

You only return to address shown on label, NOT to any address advised by seller. 

[bookworm0305]

I did go through eBay to return, he wouldn’t accept the request from eBay for ages until three days ago, and now he has messaged me for MY address. Why does he need my address to make his returns label for me? Although eBay said he finally accepted the return it said that it’s waiting for the seller to generate a label. 

[jckl1957]

The seller does not need your address so don't supply it - they have your details anyway and this could just be a delaying tactic.

If you don't get a label in the next couple of days, ask Ebay to step in.

They usually supply a label on the seller's behalf or they may simply refund you without asking you to return the phone.

[bookworm0305]

The seller is now insisting that he needs my address as he needs to put both sending and receiving addresses on the returns label. I asked him to look at my details from when I purchased the phone and he’s asking me where does he find the details. I don’t know! He found them alright when he sent it to me! What do I tell him? I’ve never sold anything myself. I’m guessing there’s a “sold” category somewhere, like how there’s a “purchases” category. Would that be where he can find my details? The seller seems totally clueless about everything he needs to do, and I don’t even think English is his first language. 

Or should I ignore the advice given to me and send my address over messages? Is it necessary for the seller to have my address for the returns label? I thought that part would be automatically inserted anyway if it’s a must. 

[bookworm0305]

Omg, he’s now generated a returns label and it does have a sent address, and he’s totally got the wrong address on. It’s a random address, and he’s got my name wrong as well. Should I just send the item anyway? But if Royal Mail fail to deliver to him will they try to send it back to the wrong address?

[bookworm0305]

I informed the seller that he has put my name and address incorrectly on the label but he says “eBay” told him that the sending address is “not important” so it’s apparently “no problem” that he’s put down random nonsense.  This all feels so wrong 

[jckl1957]

I would use the label and send the item.

Assume it will be delivered back to the sender and there will be no need for it to be returned to you.

If the delivery fails, Ebay will refund you as long as the tracking shows delivery to the seller was attempted.