User cancelled a buy now order then immediately relisted for higher price.

[bennybabik]

Hi,

I bought and paid for an item December 11th. Late last night, December 17th, the seller cancelled the order claiming the product was damaged. Immediately after cancellation they relisted the same item for a higher price.

Naturally I'm now without the item and the money as I'll be waiting however long the refund takes.

How do we report price gouging by a particular user?

[tressygirl · Accepted solution]

This is very bad selling,  and you can if you wish contact eBay Customer Services.  Serious sanctions can be placed on the seller's account.

Explain you did not authorise this cancellation, and were very disappointed not to receive your item.

eBay will charge the seller a fee ,  and place a damaging defect on their account.  It doesn't take many defects for eBay to remove a seller permanently from their site.  eBay do not like unhappy buyers,  they tend not to come back to their site to buy.

To contact Customer Services  the quickest way is through this link below.

You can select a Live Chat or a Call Back option is available when the lines are not busy.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends

I recommend contacting CS very first thing in the morning when the lines first open at 8 a.m. on weekdays,  there's more chance of Dublin answering.

@bennybabik 

[bennybabik]

Thank you for this.

I've contacted eBay. In the minutes between posting this and the phone call, the seller de-listed the re-listed item but the links and item numbers still show in search results.

[tressygirl]

They may have placed a defect on their account for disappointing a buyer,  this will not show to you,  but will have an affect on the seller's account.

They will not remove the item.

eBay will never reveal any sanctions placed on accounts, and they are usually only shown to thr seller.

@bennybabik