Unable to send Invoice..

Hi all,

why am I unable to send an invoice?
The option to send an invoice is not there anymore, what is actually going on?
any help appreciated, thank you in advance.

kind regards,

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Re: Unable to send Invoice..

Thank you for a quick reply 

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Re: Unable to send Invoice..

Unless you are changing / combining postage,  there is no need to send an invoice.

 

There is currently a major issue that members are experiencing that a revised invoice for combined postage cannot be managed.  eBay are aware of the tech issue,  but to date , no notification of any fix date.

 

If this is a case for wishing to combine postage,  you'll need after payment to refund the excess postage as a partial refund this way:

 

You may need a PC/laptop and not the app or mobile browser to do this,  Chrome and Firefox work best with eBay.

 

If you are on My eBay Selling,  go right of the item sold and from More Actions select Refund this item.  Be careful to then add the correct amount of refund you wish to make,  or you will refund the whole amount.
 
If you are on the Seller Hub, click on the item in Orders >>  Posted and Awaiting your Feedback.   Then top left click on View Order details. Far right from More Actions Drop down menu,  you will see Refund this item. 
 
One tip,  before you send the partial refund,  mark the item as dispatched,  there is a quirk in eBay's programming if you send a partial refund first,  you then cannot mark as dispatched.
 
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Re: Unable to send Invoice..

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Re: Unable to send Invoice..


@nineonine wrote:
Sent from the all-new AOL app for iOS

I hope you have seen my answer above.

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Re: Unable to send Invoice..

If really necessary, it is SEND PAYMENT DETAILS, which is an invoice. It has reappeared on the items sold page under the item details. Whether it works I will only find out if I need to use it.

 

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Re: Unable to send Invoice..

Thank you for a quick reply 

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Re: Unable to send Invoice..

You're very welcome!

 

@nineonine 

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Re: Unable to send Invoice..

It used to say that but “Send payment Details” does not appear now in the drop down list..

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Re: Unable to send Invoice..

It used to say that but “Send payment Details” does not appear now in the drop down list..

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Re: Unable to send Invoice..

You need to look in the correct place, not a drop down menu, but where it always used to br -

john1297576_0-1741687688071.jpeg

 

 

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Re: Unable to send Invoice..

Seems ok now, will check again next time  🙂👍

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