I sold an item and sent it via Ebay's tracked delivery system. The item is shown as delivered but the recipient says they didn't get and now they are raising a claim. What am I supposed to do?
If you used Simple Delivery and ebay are accepting that the buyer did not receive it ebay should be issuing the refund themselves and you keep the payment. Check that is going to happen, and if not why not.
I have asked them to check with their neighbours etc... Now Ebay is asking me to refund them "and we'll credit eligible fees to your account" What does this mean?
I used Ebay's simple delivery system - printed the label at home and then brought it to the post office. Carrier was Royal Mail and it went by second class tracked. On the Ebay system it shows as being delivered with tracking data. Sorry, I only really started selling this year and this is the first time I have had to deal with this. Seems off - that I do everything Ebay asks and then I am penalised into giving a refund. Surely all a buyer has to do is get a package and then deny it arrived...then they get it for free or am I missing something. All dialogue is going via Ebay's system.
If you used Simple Delivery and ebay are accepting that the buyer did not receive it ebay should be issuing the refund themselves and you keep the payment. Check that is going to happen, and if not why not.
