Seller cancels order because they made a mistake on offer price

[davidsgoldenr]

I placed an order for a ventilator and 24 hours later got an email from Ebay saying that I was getting a refund because the buyer stated I cancelled the order.  This was not true from their side and they didnt even offer a replacement , Just saying "Hello was the wrong price"

When buying are they the sellers not contracted to supply the item at the price stated?

Where do I go with Ebay on this one?

[tressygirl]

This is bad selling.  The seller has selected that reason because it avoids a damaging defect for their account.

No one can force a seller to sell an item, but you can if you wish contact eBay Customer Services,  explain the reason quoted for the cancellation is untrue , you did not authorise the cancellation,  and you were disappointed not to receive your item.  CS will review the case and may place that damaging defect on their account.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@davidsgoldenr 

[john1297576]

You point out to ebay that you did not request cancellation. Seller used this reason to avoid paying a fee.

Sellers should honour a sale, unless out of stock when they get penalised by ebay. No one can force them to complete a sale unless buyer wants to throw more money away on legal fees.