Returns

Hello, just a question regarding some trousers I bought from America. Although listed as new, they have lasted one day and the coating is cracking and peeling off wherever there is movement such as the knees. So if I return the item will I get a full refund, postage was about $30 item was $60 and I had to pay vat on top. Will I get fully refunded all that plus my postage to send them back? I also do not have a printer so can I simply go to royal mail and send them back that way?

Just a refund would be cheaper for the seller but they are not responding to my messages. 

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Returns

eBay would instruct the seller to pay the cost of return but they cannot enforce it with overseas sellers.    You would get a full refund of your original payment and postage though.

 

If you escalate your "not as described" return case (after 3 complete working days) ebay may force a refund without return.

 

 

 

 

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