What is the reason for the return ? If the seller has a No Returns on their listing and you are returning for the reasons, does not fit, or change of mind, they do not have to accept a return.
If you are returning for the reason Not as Described, they do have to accept, and if they are not sending a return label, they may not wish for the item to be returned, so just escalate the case after 3 days if not refunded beforehand.
For a case of item not as described proceed this way:
Go right of the item in your Purchase History, and from More Actions select Return this item, selecting the reason... Item Does Not Match Description or Photos.
The seller has 3 days to accept the case, if they don't , you need to escalate on day 4, or within 30 days, and eBay will step in and force the refund.
If the seller wants the item back first, they need to pay for a fully tracked return postage. On receipt of their item they have 48 hours to refund you. Again, if they don't, you escalate the case.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.
@fajar-90
