Relisting

[573miriamg]

I am trying to relist an item but I am asked to add at least 4 photo's when there has only been 2 photo's in the past,  here is a copy of what Ebay are asking 'Add at least 4 photos. You can add up to 24 photos and a 1-minute video. Buyers want to see all details and angles.' I don't understand as this message has'nt appeared on other listings 

[tressygirl]

Strange message , seems like a glitch, because you really only need one photo for an item to be listed.

It is advisable to use as many of the 24 allowed , but 4 is not the minimum you have to use.

Is it not allowing you to list unless you add 4 photos?  Can you just ignore the message and list with less?

Do come back and tell us the outcome,  it can help us to help others , if we see this question appear again.

@573miriamg 

[tommystrezures]

That is odd, you should be able to still list regardless of the number of pictures (although you do need one) 4 or more is usually ideal for the "bots" when positioning an item on ebay, and wonder if thats what it is.

as Tressy says let us know.

As an aside have we have an issue listing that when we upload the pictures at present it shows them on screen and says error, and in short wont let us list at all as we can't put pictures in to the listing. Thats using Chrome.

[tressygirl]

@tommystrezures  wrote:  As an aside have we have an issue listing that when we upload the pictures at present it shows them on screen and says error, and in short wont let us list at all as we can't put pictures in to the listing. Thats using Chrome.

Others are reporting this too.

dave@ebay  marco@ebay  kat@ebay

Is this a tech issue, are eBay aware?

[573miriamg]

Hi, no I can’t list if I don’t add 4 photos, I’ve tried ignoring the message but it just won’t let me list. It just seems to be on this particular item

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[tressygirl]

What is the item? 

Can you add 4 photos just to get your item listed,  even if they are duplicated ?

There are current issues concerning adding photos generally,  this may be another.

@573miriamg 

[573miriamg]

This is item number 187563890700, I haven’t got original photos so I will have to take some more in order to relisted

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[tressygirl]

Does it work if you click on the item then on ' Have One to Sell'  or Sell Similar to relist the item. ?

If not as there is a current issue with adding photos to items, and maybe your issue is related I will tag Community manager kat@ebay who is dealing with this issue and can perhaps add your account to the open ticket with tech , so they can hopefully help out.

Adding 4 photos as a minimum,  is not correct definitely a technical glitch / issue!

@573miriamg 

[573miriamg]

I’ve just tried it on ‘sell similar’ and the same thing happens

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[tressygirl]

What a mare,  I've tagged Community manager kat@ebay  for you , to add your account to the tech ticket,  yours needs looking into for this most odd glitch.

As said,  other members are not being allowed to add any photos to listings,  eBay,  we are told are aware of this issue!

@573miriamg 

[tressygirl]

To be honest @573miriamg   if I were you ,  it's going to be quicker to take 4 new photos of that item,  to be able to relist it, it'll probably be quicker than an eBay fix!

[573miriamg]

Ok, will do, thank you for your help

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