Refund

[chri83106]

I ordered an item over a month ago. I opened a case shortly after I paid, because I received no response from the seller. It was finally sent to the authenticator about 10 days ago, where it was confirmed to not be authentic. I am still waiting for a refund. My case has been pending for over 2 weeks and I have no way of contacting ebay. Is there any way I can get my money back? 

[jckl1957]

Usually, if an item fails authentication, a refund is made automatically,

Have you had an email from Ebay stating the item has failed authentication and you will be refunded?

If that is the case, you may just have to wait for payment.

Refunds can take several working days, longer if you paid with a credit card.

So, when did you hear the item had failed authentication and have you been told a refund is being processed?

I probably should ask what sort of case you opened?  If you opened a return before you even got the item, that may confuse things!