Refund over an EA that did not work

[matthesarti_0]

 I bought an Expert Advicer ( EA) from a seller couple weeks ago and the seller sent me a link to click into . Long story short the EA did not work so i reached out to the seller and told him about the issue and demanded for a refund of which i've raised the issue up. 

It being over few days now i've  not heard anything regarding my refund. 

[john1297576]

Most Digitally delivered items are not allowed to be sold on ebay, but read ebay policy

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/electronically-delivered-items-poli...

It is possible that there is no way to get  a refund through ebay, but you could speak to your payment provider, to see if they can help.

[*vyolla*]

I've no idea what that is, but eBay don't allow the sale of most digitally delivered items. It's pretty dicey clicking on a link that a stranger sends you.

It's unlikely that you're covered by eBay, you can't return an item that you don't have (it needs to be a physical item).

Some card providers may cover you, check their terms and conditions and see if you can issue a not as described chargeback. 

[papso22]

Did the listing have a postage option on it?

If so, open a case for item not received. 

[matthesarti_0]

I’ve done that. But they are asking for me to return the package of something I didn’t receive

[jckl1957]

You needed to open a case saying you had not received the item - you have opened a return case.

[papso22]

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@matthesarti_0 wrote:
I’ve done that. But they are asking for me to return the package of something I didn’t receive

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Then you have a problem.  You can't open an item not received case after one for item not as described.

Could you try your funding source for help?