What did buyer claim was not as described - this was in the recent announcement about fees -
- Better protection against fraudulent returns: We’re dedicating additional customer support to address fraudulent returns more effectively, ensuring faster and simpler resolutions. You’ll also get more credits for the cost of postage if a buyer falsely claims that an item is not as described.
In other words as usual they will do nothing, words not action.
When a case is opened however much you disagree, it is important to deal with claim, otherwise buyer escalates and ebay refunds.
You can try appealing especially if you have any evidence to disprove the buyer's claim. You could also point out the Better Protection offered to sellers.
