Recall for faulty product

[hifispike]

I got a message from eBay regarding safety of a product purchased in May this year. They told me to ask seller for refund. The seller asked for PayPal details including my email for refund. I tried to give the seller these details but eBay would not let me send the details because it took me outside of eBay. I didn't purchase the product via PayPal to start with. I raised an issue with eBay but it didn't take any action. The seller is saying it can only refund via PayPal. Is it just a case that eBay doesn't give a *bleep*tt?  I sent a screenshot of my purchase to seller with the order number but still no refund. Anyone else had this problem? Thanks in advance 

[papso22]

If it's more than 90 days since payment the seller can't refund through eBay.

If they are a business seller then alternative contact methods should be on the listing.  If not can you screenshot your PayPal details?

[hifispike]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

It's more than 90 days, I will try screenshot if it will let me 

Thanks 

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