Postage refund

[iansayner1976]

Hi I sold a radio control car back in January and have been charged twice for the postage of the item. I have been on one of your chat forums and it says 21 days for a refund its now over that and still no refund. Can you tell me when I'll receive the money??

Seller I.D IanSayner1976

[tressygirl]

Did you buy the label from eBay?  Then to receive a refund you need to cancel the label first.

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process

@iansayner1976