Person who paid for item is not the person who ebay records as winning item?

[findogask]

I sold an item via best offer.  The person (A)  who says they paid for it says I've sent item to wrong buyer (B)

I use the automated postage label that ebay generates to send item to B.  

There were 2 offers of same value, but the one I accepted should be the one who paid.

How do I contact. ebay - real person to untangle this?

[john1297576]

Have you actually been paid by A?

The winner is the person whose ID appears on your sold items page, it should not be possible for anyone other than the winner shown by ebay to pay!

The address to which you send is in the orders paid and awaiting dispatch, shown when you click the details.

Before contacting ebay you must be certain who has paid, that you have money in your ebay account, and who you have posted to.

[jckl1957 · Accepted solution]

I would trust Ebay more than a stranger messaging me to say they had paid for an item.

In seller hub, look at payments and all transactions - All transactions

There you will be able to check which buyer paid for the item.