Payout and postage query

Hello, I sold an item for 15.39 (12 plus 3.39 postage) yet I only got paid 8.61 into my account. Does anyone know what happened to the missing 3.39. is it possible to be charged twice for postage by accident? 

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Payout and postage query

We are members like you, we cannot see your account, but you can. Why not look at PAYMENTS ALL TRANSACTIONS?

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