Laptop Battery

[kewil225]

Has Anyone Else Been Treated Like This by Seller on eBay?

Dear Community,

I recently had an awful experience with an eBay seller and I want to share it to see if anyone else has faced something similar, and to ask if you think their customer service is fair.

I ordered a replacement battery for my MacBook, specifically the A1417 model, as per my MacBook's requirements. However, despite confirming the order details with the seller, sent me the wrong battery. This was their mistake, not mine.

Now, after all this hassle is telling me that I must pay to return the incorrect battery to them at my own expense. On top of that, they want me to pay extra money for them to send me the correct battery. Why should I be penalized for their mistake?

I've provided clear proof that I ordered the correct battery, including photos and the model details. They admitted that the mistake was theirs, but still want me to cover the return shipping cost. And, to add insult to injury, they’re asking for additional payment to send me the correct one. This is completely unacceptable.

I’ve already lost valuable time and money dealing with this issue, and it has caused significant delays in my work. Now I'm left wondering if it's reasonable to expect a resolution without being further charged.

Am I right to be frustrated? Has anyone else experienced this sort of treatment or similar sellers? Shouldn't they take responsibility for their mistake and send me the correct battery without any additional cost?

Looking forward to hearing your thoughts, especially if you've dealt with this seller or had similar issues.

Thanks,

[*vyolla*]

Sounds like you selected an incorrect reason for the return if you're being expected to pay the cost of the return postage.

If you selected 'doesn't fit' as the reason then this would be considered a buyer change of mind return. 

What reason did you select from the dropdown menu?

[kewil225]

Perhaps I selected the most appropriate button option on the drop down
menu, because the exact reason was not available. But why try to mentor me
into thinking that it is my fault for selecting an inappropriate button.
Seller was unrespectful and rude with their responses to begin with and
only apologised once I pointed out the fact that they were unapologetic. I
provided them with a chance to resolve this by sending me the battery I
ordered. They ask for postage to be paid from Bulgaria to the uk, at 70
euros this is out of the question as the item cost only 50 euros, then,
even after proving to them that I ordered the correct item they said ok pay
8.50 euros for them to post me another battery and I said no, seller made
a mistake and they should be made to send me the battery I ordered and then
if I do eventually get the battery and it fits, I will then consider
removing my reviews, if not I will continue to go online and post my
experience. I am not a drop down menu selection, I am a dissatisfied
customer and I will never stop until I get what I paid for ………..

[*vyolla*]

Nobody here thinks that you are a 'dropdown menu selection', that would be a little odd. Just trying to explain how the process works and where we think you might've gone wrong there.

The returns system is automated, so there will be a dropdown menu from which you need to select a reason for the return.

In your case, because you received a different item you should have selected 'Received wrong item' from the dropdown menu. Or, you could have selected 'Doesn't match description or photos' if the item you received was different.

If you selected 'Doesn't fit' then you will be expected to pay the return postage cost.