Item returned to seller by courier, but can't get a refund.

[bomberosam]

I purchased 2 right angle drill attachments. The seller informed me that they were BOTH damaged by the courier and returned to the seller. The seller has asked that I cancel the order. I can see no way of doing this. I've pointed out to eBay that the seller is now selling the same item, but for double the price. No refund. eBay AI informs me that I should WAIT for items to arrive, yet messages from the seller make it clear the items will never arrive. How can such a clear case be so difficult to get a refund?

[plpmr]

open a not received case -

https://resolutioncentre.ebay.co.uk/

[arkwebus]

If you are still within the 30 days allowed by eBay and the  eBay latest date for delivery is past the open a non-receipt case.  Do not bother to contact eBay or the seller.  Unless the seller can show delivery you will get a refund.   The system is automatic when you open a case.

@bomberosam 

[bomberosam]

Thanks, the frustrating part is that the delivery is untracked. Seller says delivery WONT take place, as seller claims items were damaged by courier and returned to seller. Yet seller is asking ME to cancel the order.

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[papso22]

If the item was sent by Simple Delivery then the refund will come from ebay, but you have to open a case for item not received. 

[red_magpie]

the frustrating part is that the delivery is untracked.

That doesn't matter. Tracking is for the seller's protection, not the buyer's.

Once the latest estimated delivey date in the listing has passed, open a case as already advised.

eBay will automatically find in your favour and issue a refund unless the seller can provide postal tracking proof that they were delivered. Which they won't be able to. 

[john1297576]

Buyer cannot cancel, seller has to cancel, and if you do not agree to this then seller gets a defect on their account, so do not be conned into agreeing to anything, which could cancel  your protection.

[bomberosam]

Many thanks


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[bomberosam]

This is as I thought, I have informed the seller that I can't cancel. But still no refund.


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[bomberosam]

I have tried to report as not received, but been told to wait. When messages clearly state that delivery WILL NOT HAPPEN.


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[papso22]

Messages don't override the strict timescales that the money back guarantee uses.