How to refund INCLUDING P&P

[z0nder2]

Hi, im trying to refund a buyer but im only able to do the cost of the item - not the actual post and packaging itself. How can i do so?

[papso22]

You can only refund what you got paid.  If the buyer paid ebay for postage then ebay refunds that bit.

[z0nder2]

Okay awesome, thank you