Hi all, I had two watches returned today, both because buyers changed their minds - no problem at all - however they were returned thus:
Watch A was sold with good/average packaging and has been returned covered in sellotape, in a paper bag so has sustained enough damage rendering the packaging obsolete. The watch was also not repackaged correctly and hanging out of the box. Thankfully no damage to watch. I estimate I can relist this watch for £65 instead of market value of £75.
Watch B was returned with protective seals removed and a missing cleaning cloth. I think it will relist at £95-£100 instead of £119.
I'm trying to not let the lazy care-free attitude of the returns cloud my decision making here 🙂
I had hoped to reach out to ebay for help in making the right call rather than trying to thrash it out with the customer but perhaps I don't need to. Does the community have recommendations in how to manage these two returns?
Many thanks!
