Hi,I recently purchased the led light eye light . To start with they sent the mini version and ca

No refund because postage is to expensive. The item was £26. They have admitted additional cost were added by error and are offering me £5.okease gelp

Message 1 of 2
See Most Recent
1 REPLY 1

Hi,I recently purchased the led light eye light . To start with they sent the mini version and ca

Your title seems to state they sent the wrong item,  have they?  If so,  then proceed this way:

 

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Does Not Match Description or Photos.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

 

@donst48 

Message 2 of 2
See Most Recent